Front Store Supervisor

Role Overview

Become part of a community-focused, locally owned Shoppers Drug Mart store that prioritizes health, beauty, and convenience services. As Front Store Supervisor, you will play a vital role in managing customer service operations while placing the customer at the heart of every action.

Key Responsibilities

• Oversee customer service duties including cashier management, cash handling, and merchandising activities.
• Ensure all store policies and procedures are adhered to by cashiers and merchandising personnel.
• Conduct training and offer continuous guidance and instruction to cashier and merchandiser staff.
• Implement loss prevention standards and manage daily cash office inventory, cashier tracking, and PC Optimum procedures.
• Maintain a professional store image by ensuring employees comply with the uniform policy.
• Address customer inquiries such as product locations and rainchecks, and resolve issues like refunds and exchanges in line with company guidelines.
• Promote customer satisfaction initiatives, including the CSI Survey.
• Maintain clean, organized shelves with correct merchandise rotation and ensure displays are set up/taken down as instructed by management.
• Uphold housekeeping and store image standards and comply with all health and safety regulations.
• Assist with clerical and banking responsibilities as needed; perform cashier duties when necessary.
• Adhere strictly to all store policies and loss prevention protocols, ensuring proper execution on-site.

Desired Qualifications and Skills

• Strong planning, judgement, and decision-making capabilities with the ability to independently organize store operations.
• Proficiency in problem solving to guarantee high levels of customer satisfaction.
• Computer literacy.
• Highly organized with efficient time management skills.
• Solid knowledge of store products and supplies.

Work Environment and Benefits

Work in a Shoppers Drug Mart store owned by a local associate-owner with the support of a national brand. Enjoy flexible schedules, competitive hourly wages, online training opportunities, and a purchase discount program. The company values diversity and inclusion, actively reflecting community demographics in its hiring and culture, and provides accommodations for those with disabilities.

Compensation

Hourly wage ranges from $16.15 to $18.00 depending on experience and location.

Additional Information

The company uses artificial intelligence technology in screening and selection processes to evaluate candidates for this role. Compliance with law and company Code of Conduct is mandatory to align with customer and stakeholder expectations.