Front Office Executive

Overview

Toy World's International seeks a Front Office Executive to function as the primary contact point for customer communications, promoting their range of teddy bears and soft toys. This role involves outreach to retailers, wholesalers, and distributors to boost sales and foster strong customer relationships.

Key Responsibilities

• Conduct outbound calls targeting retailers, wholesalers, distributors, and prospective clients to introduce product offerings.
• Promote the company's collection of teddy bears and other soft toys effectively.
• Manage follow-ups on inquiries, quotations, and pending purchase orders to ensure timely processing.
• Update and maintain detailed customer databases and document call activities reliably.
• Address and resolve customer complaints promptly and efficiently.
• Liaise with sales, dispatch, and production departments to track and communicate order status.
• Notify customers about new product launches, special offers, and promotions to drive engagement.
• Gather customer feedback and collect market insights for continuous improvement.