Front Office Executive

Role Overview

Join Hotel Solitaire as a Front Office Executive, responsible for making excellent first impressions, managing guest experiences smoothly, and coordinating front desk activities to ensure guest satisfaction.

Key Duties

• Warmly welcome guests and manage check-in and check-out procedures efficiently.
• Promptly address guest inquiries, complaints, and special requests with professionalism.
• Maintain thorough knowledge of hotel services, local sightseeing options, and transportation routes.
• Coordinate effectively with housekeeping, food and beverage, and other teams to meet guest needs.
• Promote upgraded room categories and additional services to optimize revenue generation.
• Operate the Property Management System (PMS) for billing, reservations, and room management.
• Keep detailed records of guest information, reservations, and room status updates.
• Manage daily cash handling, receipts, and deposits responsibly.
• Follow all safety, security, and audit policies rigorously.
• Handle corporate reservations and collaborate with travel agents and online travel agencies as needed.
• Communicate with housekeeping on room readiness and maintenance matters.
• Coordinate with night audit and accounting teams for daily revenue reconciliation.
• Maintain clear daily logs and ensure smooth shift handovers.
• Alert management about VIP guests, special requests, and repeat visitors.

Candidate Profile & Skills

• Male candidates preferred, especially for morning and night shifts; note night shifts not available for females.
• Polished appearance with excellent interpersonal and communication skills.
• Fluency in English, Hindi, and local languages (Marathi preferred).
• Comfortable with PMS software such as IDS, eZee, Opera, or Cloudbeds.
• Ability to multitask, manage stress, and maintain composure during busy periods.

Qualifications & Experience

• Graduate or diploma holder in Hotel Management or related field.
• 1 to 3 years of experience in front office or guest relations roles preferred; fresh candidates with strong communication skills may be considered.
• Prior experience at a 3-star or higher-rated property is advantageous.

Compensation & Benefits

• Monthly salary between ₹14,000 and ₹16,000, depending on experience and hotel category.
• Complimentary meals during shifts, uniform, and lodging (where applicable).
• Incentives awarded for successful upselling and superior guest satisfaction.
• Opportunities for career advancement within the hotel chain.

Performance Metrics

• Guest satisfaction and feedback ratings.
• Accuracy in billing and night audit reporting.
• Average monthly upselling results.
• Efficiency in resolving guest complaints and in check-in/check-out procedures.

Additional Details

Only male candidates are preferred for morning shifts and night shifts, with night shifts explicitly not available for females. Food and accommodation are provided as perks.