Front Office Executive

About the Company

Dr Lal PathLabs, founded in 1949, is among India’s most established and trusted diagnostic service providers. With more than six decades of experience, the company is known for maintaining strong quality benchmarks and offering a wide range of testing services through a nationwide network of laboratories and patient service centres. It operates across major Indian cities and towns, and also has international operations in Nepal and Bangladesh.

The organization supports over 13 million customers each year across specialties such as molecular diagnostics, biophysics, flow cytometry, immunophenotyping, cytogenetics, endocrinology, genetics, nutrition and metabolism, oncology, toxicology, immunohistochemistry, infectious diseases, biochemistry, haematology, histopathology, and cytology. It also follows recognized internal and external quality assurance systems and holds major accreditations including CAP, NABL, Ministry of Science and Technology (Govt. of India), and ISO 9001:2000.

Role Overview

The team is hiring a well-groomed, client-oriented Front Office Executive to serve as the first touchpoint for walk-in visitors at the Gurugram location. The role focuses on creating a smooth, respectful, and personalized client experience while coordinating with diagnostic teams and communicating basic test-related guidance in a simple, customer-friendly way.

Key Responsibilities

• Receive and assist walk-in clients in a courteous, professional manner.
• Clearly explain service options and package information with sensitivity and clarity.
• Coordinate appointment bookings for pathology, radiology, and doctor consultation services.
• Process billing, collect payments, and generate invoices according to internal procedures.
• Stay updated on test panels, report turnaround times, and team workflows to share accurate information.
• Gather client feedback and escalate concerns quickly so they can be resolved.

Requirements

• A graduate degree in any discipline is required.
• At least 1 year of experience in customer service or front office work is preferred, especially in diagnostics, wellness, healthcare, or premium hospitality environments.
• Strong spoken communication skills in English and the local language are necessary.
• The candidate should present a polished appearance and maintain warm interpersonal conduct.
• Ability to manage multiple tasks and handle high-value clients with discretion is important.

Additional Information

This is a walk-in hiring opportunity for 7th July in Gurugram. The position is intended for a graduate candidate and is focused on front-desk operations in a diagnostic services environment.