Front Office Agent

About The Company

Fairmont Hotels & Resorts is a distinguished global hospitality brand managing 90 remarkable properties worldwide with 34 forthcoming locations across 30 countries. Our venues span from Hawaii's beaches to Canada's pristine national parks, London's vibrant core, and the deserts of the United Arab Emirates.

Fairmont Doha, located within the landmark Katara Towers in Lusail, Qatar, exemplifies modern luxury combined with heartfelt hospitality. The hotel embraces contemporary elegance, vibrant energy, and sincere service, nurturing a workplace where diversity is treasured, personal growth is promoted, and memorable guest experiences are created daily.

About the Role

As a Front Office Agent at Fairmont Doha, you will serve as the welcoming face to guests, ensuring smooth check-in and check-out procedures. Your role includes managing reservations and room allocations, addressing guest inquiries and requests, handling payments, and coordinating with the housekeeping and other departments. Upholding Fairmont's standard of luxury service, you will maintain precise guest records, optimize guest satisfaction through prompt issue resolution, and actively promote the hotel’s facilities and loyalty programs.

Key Responsibilities

• Warmly greet guests and efficiently manage check-in/check-out processes
• Manage reservations, allocate rooms, and complete guest registrations
• Respond courteously to guest questions, requests, and complaints
• Accurately process payments and maintain billing documentation
• Communicate with housekeeping and other teams to facilitate smooth operations
• Promote hotel amenities, services, and loyalty initiatives
• Keep detailed and accurate daily guest reports and records
• Adhere to hotel policies, procedures, and high service standards

Candidate Profile and Qualifications

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or related discipline
• Prior experience in front office, guest service, or customer service roles preferred
• Familiarity with Opera Property Management System or similar platforms is advantageous
• Proficiency in Microsoft Office suite
• Strong communication skills in English; knowledge of additional languages is a plus
• Excellent interpersonal and customer service aptitude
• Willingness to work flexible hours, including weekends and public holidays
• Able to thrive in a multicultural, fast-moving environment
• Commitment to embodying the Fairmont brand’s luxury ethos and brand promise in every interaction
• Promote inclusivity and respect in the workplace, supporting and recognizing colleagues

Additional Information

Candidates will receive an email post-application to complete a mandatory profile and questionnaire via our assessment partner, essential for candidacy progression and ensuring role and cultural compatibility.