Front Desk Coordinator at Lumino St Heliers, Auckland

About Lumino St Heliers

Lumino St Heliers is a contemporary dental practice located in a vibrant coastal community of Auckland, providing comprehensive preventive, restorative, and cosmetic dental treatments. Renowned for exceptional patient care in a warm setting, Lumino is New Zealand’s largest dental provider with over 130 clinics nationwide and is committed to staff development and excellent patient experiences.

Role Overview

We seek a skilled, organised, and customer-centric Front Desk Coordinator to serve as the welcoming presence of our practice. This role suits someone who enjoys working in a dynamic environment, excels in relationship-building, and is passionate about exceptional service delivery.

Key Responsibilities

• Offer a professional and hospitable reception for every patient
• Efficiently manage appointment scheduling and practice workflow
• Address patient inquiries through in-person interaction, phone calls, and online channels
• Maintain precise patient records and updated practice information
• Handle payment processing, explain treatment costs, and provide administrative support
• Assist clinical staff to ensure smooth daily operations
• Keep the reception area orderly and professional
• Cultivate positive relationships with patients and contribute to a supportive team culture

Working Hours

• Monday to Thursday: 7:45 AM – 5:15 PM
• Friday: 8:00 AM – 2:30 PM

Candidate Profile

• Previous experience in dental, healthcare, or administrative roles is preferred
• Exceptional customer service abilities driven by a sincere desire to assist others
• Confident and clear communication skills in spoken and written English
• Detail-oriented with strong multitasking capabilities in a fast-paced setting
• Excellent organisational skills and adeptness at time management
• Proficient computer skills with quick adaptability to new software
• Positive, approachable, and professional demeanor with a collaborative mindset
• Ability to relate to diverse patients and foster a comfortable atmosphere
• Must be a New Zealand resident living in Auckland CBD or nearby suburbs with feasible commute options to St Heliers
• Capable of working effectively within a close team while upholding professional standards

Additional Information & Benefits

• Work in a well-established and highly regarded dental clinic
• Collaborate with an experienced, friendly, and supportive team
• Enjoy a consistent Monday-Friday schedule with early finish on Fridays
• Access ongoing training and professional development
• Become part of New Zealand’s foremost dental network
• Work at a beautiful location near cafes, shops, and Auckland’s waterfront in St Heliers

The application process is streamlined and efficient, including a brief set of screening questions. Candidates will receive timely updates throughout selection. Those passionate about delivering outstanding service in a respectful and caring environment are encouraged to apply to join the Lumino St Heliers team.