Field Service Engineer - North India

About the Role

Join our global mission to revolutionize healthcare with technology that matters—ensuring high standards of care everywhere in a sustainable way. Our diverse and supportive community values individuality and offers resources that promote both personal and professional growth.

Job Summary

This position involves executing a broad range of technical service tasks and supporting their planning and management to ensure efficient operation of medical equipment.

Key Responsibilities

• Serve as the main point of contact for Varian Medical Systems customers, addressing their service and repair requirements.
• Perform troubleshooting, repairs, installations, system upgrades, and routine preventative maintenance on all Varian Medical Systems equipment following company protocols.
• Operate within a specific field service territory representing the company professionally and maintaining communication with teammates, customers, management, sales, and support personnel.
• For oncology systems, obtain and maintain necessary client site access by fulfilling vendor credentialing requirements, which may include identification verification, background checks, immunizations, and healthcare-related training.
• Effectively manage your schedule to accommodate preventative maintenance, installations, upgrades, and responses to customer service calls and breakdowns.
• Assess and prioritize customer inquiries, escalating issues or seeking additional assistance when appropriate.
• Diagnose and resolve complex customer issues while maintaining customer service standards.
• Maintain good territory management and control expenses, ensuring timely and accurate submission of field reports and other needed documentation.
• Develop and nurture strong customer relationships relying on excellent verbal and written communication skills.

Required Skills and Knowledge

• Comprehensive understanding and application of relevant technical documentation, principles, and methods in the field.
• Proven experience addressing a wide range of tasks with significant technical competence.
• Experience working in complex, multi-site, multi-vendor customer environments.
• Knowledgeable about server and desktop hardware, operating systems, and networking concepts.
• Ability to independently perform maintenance release upgrades and supervise other field service representatives.
• Maintain required certifications.
• Strong interpersonal skills, including the ability to handle challenging customer interactions diplomatically.
• For oncology-related work, meet and maintain all necessary vendor credentials and client site requirements.
• Proficient with common business tools such as email, Microsoft Word, Excel, PowerPoint.
• Experience with Human Capital Management (HCM) or equivalent ERP and productivity software is a plus.

Education and Experience

• Minimum education: High school diploma or equivalent.
• Preferred: Associate degree, technical or vocational training, or relevant military experience.
• Between 3 and 8 years of experience in field service engineering.

Additional Information

We are a global team of over 73,000 professionals in more than 70 countries committed to pushing the boundaries of medical technology to improve patient outcomes worldwide. Our inclusive culture embraces diversity across many dimensions and encourages contributions from all backgrounds. As an equal opportunity employer, we welcome applications from individuals with disabilities.

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