Field Collection Executive

Role Summary

This position, titled Collection Executive, also known as Collections Specialist, Debt Recovery Officer, or Portfolio Collection Manager, operates within the Collections department. The employment commences with a three-month internship that provides a stipend, followed by conversion to a permanent role contingent on performance evaluation.

Primary Duties

• Manage a portfolio comprising roughly 100 to 120 active accounts where the EMI number exceeds 3, focusing on complete payment recovery.
• Conduct home visits regularly to customers for payment collection, employing empathy, respect, and patience in negotiations.
• Ensure timely deposit of all gathered payments to the respective branch within the stipulated turnaround time.
• Consistently achieve and surpass monthly collection targets and key performance indicators.
• Develop strategic daily routes prioritizing accounts with the highest overdue amounts to optimize collection results.

Eligibility Requirements

• Age restrictions: Fresh candidates should be 25 years or younger, while experienced applicants can be up to 28 years old.
• Educational qualifications: A minimum of 12th-grade completion is required, with graduates preferred.
• Experience background: Preference for those with experience in vehicle loans (two-wheelers, three-wheelers, or commercial vehicles) or microfinance non-LAP/business loans.
• Industry preference: Candidates from NBFCs or automotive financing sectors such as IndusInd Bank, AU Small Finance Bank, or HDB Financial are prioritized.
• Residency: Must live within a 20 km radius of the city center.
• Not suitable for candidates whose experience is limited to bank liability sales (credit cards, CASA, insurance), loan against property, or business loans.

Compensation and Benefits

• Salary details vary by experience: Freshers receive ₹13,000 per month; 1-2 years of experience earns ₹14,000 per month; senior executives with 2-4 years are paid up to ₹16,000 monthly.
• A fixed compliance allowance of ₹3,000 monthly is granted when certain criteria are fulfilled: handling at least 70 collection cases, maintaining ≥97% collection efficiency, visiting all assigned cases by the 15th of the month, and ensuring employee ID freeze count remains below 7.
• Performance-based monthly incentives range from 50% to 60% of the basic salary.

Mandatory Compliance Policies

• All applicants undergo a financial eligibility check (CIBIL), with rejection possible for poor scores or significant arrears.
• Employment is conditional upon successful completion of police verification.
• Onboarding requires submission of an original blank cheque to the Head Office.