Doorperson/Bellhop

Overview

Join the prestigious Marina Bay Sands team and elevate your career by delivering exceptional guest services as a Doorperson/Bellhop. Embrace the opportunity to collaborate with skilled professionals and grow in a rewarding hospitality environment.

Key Duties

• Arrive at work mentally, emotionally, and physically prepared to fulfill role responsibilities effectively.
• Set up workstations, equipment, and materials to ensure seamless job execution.
• Maintain current and comprehensive knowledge of property-wide information, internal promotions, local community events, and Singapore attractions.
• Provide accurate guest information and personalized recommendations to enhance guest experiences.
• Possess detailed understanding of all room and suite types to offer thoughtful room orientations.
• Maintain continuous communication within the Guest Services team and management for smooth operations.
• Attend proactively to guests during arrivals, departures, and in guest-facing areas, delivering attentive service.
• Adapt to changes and comply rigorously with organizational procedures and service standards.
• Handle luggage for arriving and departing guests with proper tagging and care; handle luggage equipment including bell carts and birdcage trolleys.
• Work at the curb alongside supervisors to ensure flawless arrival and departure experiences.
• Operate mobile phones and Front Office Computer Systems for task management and dispatch.
• Deliver guest requests such as incoming items to rooms and manage the luggage storage room.
• Manage baggage-related requests including storage and repairs; distribute newspapers to VIP rooms and suites as scheduled.

Service Excellence

• Consistently apply high service standards in interactions with all guests.
• Understand guests’ service journeys across departments to provide relevant information and follow up promptly.
• Take ownership of guest requests and coordinate with appropriate departments timely when needed.

Safety and Operational Compliance

• Follow Occupational Safety and Health guidelines actively and promote safety awareness.
• Report and document incidents requiring management attention, including vandalism, conflicts, accidents, or emergencies.
• Monitor activities in front and back of house areas and notify Security of any suspicious behavior or items.
• Respond appropriately to emergency situations to safeguard guest and employee well-being.

Engagement and Collaboration

• Participate in departmental and property-wide initiatives and cultivate strong relationships with team members.
• Support the "OneMBS" culture by openly communicating feedback and fostering teamwork.

Administration and Sustainability

• Monitor and control supply usage to maintain budget compliance and reduce waste.
• Contribute ideas supporting the company’s vision, mission, values, and green initiatives.
• Participate actively in sustainability programs promoting organizational environmental responsibility.
• Perform any additional duties assigned by management promptly and professionally.

Qualifications and Experience

• Minimum education level: secondary school completion.
• At least one year of experience in a similar role; previous experience at luxury hotels or resorts is advantageous.

Competence and Attributes

• Fluent in spoken and written English; additional languages are beneficial.
• Outgoing, proactive, and detail-oriented personality with strong guest relations skills.
• Excellent at time management, organization, communication, motivation, and attendance compliance.
• Mature, resourceful, independent worker with a collaborative team mindset.
• Exemplary follow-through and a positive "Can Do" attitude.
• Flexibility to work any day or shift as required.
• Professional appearance and grooming.
• Ability to maneuver bell trolleys safely in busy environments.

Diversity and Ethics

Marina Bay Sands is dedicated to fostering a diverse, equitable and inclusive workplace with equal opportunities for all employees. Adherence to company policies, including conduct and ethics guidelines, is mandatory.