Director, Technical Solutions

About Bugcrowd

Since 2012, Bugcrowd empowers organizations to regain control and stay ahead of cyber threats by leveraging the collective expertise of customers and a trusted global alliance of elite hackers via its patented AI-driven Security Knowledge Platform™. The platform’s CrowdMatch™ technology rapidly adapts to evolving threats and ensures the best talent matches each unique challenge. Based in San Francisco and New Hampshire with backing from major investors, the company leads modern crowdsourced security innovation.

Job Summary

The Director of Technical Solutions plays a senior leadership role guiding the global technical sales and solution architecture teams. This role defines the vision of pre-sales technical engagements and ensures solution demonstrations align with business objectives. The Director manages organizational aspects including budgets and cross-functional collaboration with Sales, Product, Engineering, and Marketing.

Responsibilities

• Define strategic priorities and annual goals for the global Technical Solutions department.
• Lead and mentor a worldwide team of managers and senior staff, cultivating high performance.
• Set and oversee key performance indicators, success metrics, and departmental budgets in alignment with company growth.
• Direct global methodology for pre-sales technical engagements, including scoping and solution architecture design.
• Develop standardized product demos and technical presentations to deliver consistent value worldwide.
• Serve as executive technical sponsor for critical accounts, resolving strategic challenges.
• Collaborate with Product and Engineering leadership to translate customer insights and technical gaps into product roadmaps.
• Partner with Sales and Marketing to create enterprise-level collateral, best practices, and training.
• Drive operational excellence and smooth post-sale transitions by automating technical escalations and system improvements.

Qualifications

• Over 6 years in a technical customer-facing leadership role, with at least 3 years managing multiple management layers.
• Proven success leading global remote teams and architecting solutions for multinational enterprise clients.
• Expertise in Offensive Security, including Penetration Testing, Bug Bounty, and Red Team approaches.
• Strong communication skills to translate complex technical topics into clear business impacts for executives.
• Advanced proficiency with CRM systems, project management frameworks, and technical governance documentation.

Preferred Experience

• Background in cybersecurity technology vendors, particularly offensive security services.
• Proven ability to enhance operational efficiency through automation and process improvement.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field, or equivalent leadership experience.

Working Conditions

• Must meet all physical requirements with or without accommodation.
• Ability to sit or stand for half of the workday.
• Capable of carrying or moving a laptop as needed.
• Fully remote work arrangement.

Compensation

The national salary range is approximately $147,200 to $184,000, with eligibility for discretionary bonuses or commissions based on individual and company performance.

Culture & Diversity

• The company prioritizes workplace diversity and creates an inclusive environment.
• Employees represent a wide variety of backgrounds and interests, fostering a family-like atmosphere.
• Commitment to equal opportunity employment and accommodations for disabilities.

Additional Information

This position requires confidentiality and integrity to safeguard sensitive company information. Background checks including employment, education, references, and criminal history are conducted as permitted by law. Conviction history does not automatically disqualify candidates.