Deployment Coordinator

Overview

Teletrac Navman, a leading provider of GPS fleet management software, is seeking a Deployment Coordinator to ensure the efficient and accurate rollout of its innovative technology solutions. This role involves coordinating installations and services to improve business efficiency, safety, and productivity across New Zealand.

Responsibilities

• Coordinate and support the deployment and delivery of Teletrac Navman solutions in designated regions.
• Manage installation and service activities, ensuring alignment with service expectations.
• Create and maintain accurate work orders including details of customers, assets, and installation requirements.
• Schedule and dispatch installers based on availability and job needs.
• Track job progress and follow up on any delays or outstanding tasks.
• Manage rescheduling of failed appointments and resolve scheduling conflicts.
• Keep system information updated promptly across relevant platforms.
• Prioritize assigned queues and ensure service level agreements (SLAs) are met.
• Communicate effectively with installers, contractors, customers, and internal teams to facilitate job completion.
• Identify and escalate complex or at-risk jobs as necessary.
• Advocate continuous process improvements by spotting inefficiencies and data concerns.
• Collaborate with internal teams during implementation as required.
• Maintain professional communication with all stakeholders.
• Assist in scheduling and resource planning for both standard and complex work.
• Provide support for on-demand activities including case management and parts coordination.
• Verify that work orders are complete with financial and administrative readiness.
• Collect and relay customer feedback appropriately.
• Offer assistance to internal partners as needed.

Candidate Profile

• Excellent customer service and communication capabilities.
• Strong organizational skills with acute attention to detail.
• Adept at multitasking in a dynamic, fast-paced setting.
• Proactive with a solution-oriented outlook and ownership mentality.
• Effective time management and prioritization abilities.
• Ability to build meaningful relationships with a diverse range of stakeholders.
• Confident working independently while supporting a team environment.
• Open to learning and adapting within an evolving workplace.

Previous experience with GPS or fleet technology is advantageous but not mandatory. Applicants must have authorization to work in New Zealand.

Compensation and Benefits

The salary range for this position is NZD 50,000 to 65,000 annually.

Teletrac Navman fosters an inclusive and diverse culture, offering career advancement through mentoring, training, and development. Benefits include hybrid work flexibility, fully subsidized Southern Cross Wellbeing One coverage (day-to-day medical, vision, dental), Southern Cross Family Discounts, KiwiSaver contributions, ongoing learning programs, collaborative team environment, and employee assistance services.

Company Background

Teletrac Navman delivers intelligent, cloud-based GPS fleet management solutions designed to enhance operational efficiency, safety, and sustainability. Managing over 700,000 vehicles and assets globally, the company integrates AI to provide operational insights. It is a part of Vontier, a global technology leader supportive of innovation and professional growth.

Additional Information

Applicants must be authorized to work in New Zealand.