Data Operations Associate

About The Trevor Project

The Trevor Project is a leading suicide prevention and crisis intervention nonprofit serving LGBTQ+ young people. It provides 24/7 crisis support by connecting highly trained counselors with young people whenever help is needed. The organization also advances its mission through research, advocacy, education, and peer support programs, and has been saving lives for more than 25 years.

Role overview

In this position, you will play a critical technical role in supporting donor systems and revenue channels. The work centers on keeping fundraising data healthy, accurate, and moving smoothly across systems so that fundraising strategy and donor relations are informed by reliable information.

Work location and classification

This is a remote role for candidates based in the continental United States, Alaska, or Hawaii. It is a full-time, nonexempt position. The role is part of a union bargaining unit.

Eligibility

Applicants must be authorized to work for any employer in the United States. Employment visa sponsorship is not available for this position.

Compensation

The starting pay range for this role is $30 to $31 per hour.

Responsibilities

• Run and oversee data syncs and ETL processes between the main CRM and third-party revenue channels, including DSAI, Direct Mail, and NCOA, while preserving consistency and accuracy.
• Create, maintain, and run reports and data extracts for finance, development, and marketing teams to support reconciliation, campaign review, and list creation.
• Serve as the primary contact for data-related requests from the advancement team and channel leaders.
• Provide first-level troubleshooting for data quality issues, system errors, and integration breakdowns across donor systems.
• Manage duplicate record merges, routine data updates, and basic system support questions.
• Build efficient methods for loading data into Salesforce when direct integrations are unavailable, or for separating third-party data streams when needed.
• Administer donor-facing platforms and CRM settings such as user profiles, custom objects, and validation rules in collaboration with development and technology teams.
• Partner closely with revenue, marketing, and content teams to support systems-related work.
• Document data flows, integrations, reporting processes, and data quality standards thoroughly and consistently.
• Work collaboratively, communicate clearly, and contribute effectively with others.
• Maintain a strong focus on accuracy and detail in daily work.
• Help sustain an inclusive environment where belonging is actively supported.

Requirements

• Hands-on experience administering and managing data in a major CRM platform such as Salesforce NPSP, Raiser’s Edge, or Dynamics.
• Ability to use data-querying tools or languages such as SQL, SOQL, or advanced Excel/Google Sheets functions for extracting and manipulating data.
• Experience with integration or ETL tools such as Mulesoft, Zapier, or Informatica to connect different systems.
• Strong spoken and written English communication skills.
• Proven planning and problem-solving ability, including multitasking and staying effective under tight deadlines.

Benefits

• Comprehensive health coverage, including options that support a range of gender affirmation care needs.
• Mental health support with access to virtual care and both in-network and out-of-network options.
• 403(b) retirement plan with a 3% employer match that vests over three years.
• Generous paid time off and company holidays.
• Employee Assistance Program with confidential emotional support, work-life help, financial and legal guidance, and online resources.
• Remote-work flexibility within the continental U.S., Alaska, or Hawaii, along with provided technology, home-office setup reimbursement, and a monthly internet stipend.

Equal opportunity and accommodations

The organization offers equal employment opportunity to all employees and qualified applicants regardless of race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law or policy. Reasonable accommodations are available for qualified individuals with disabilities who need support during the application or interview process. Requests for accommodation should be submitted through the designated accommodation process, and medical information should not be included in that form.

Union status

This position is included in a bargaining unit. The organization has voluntarily recognized the Communications Workers of America (CWA) as the representative for certain employees for collective bargaining purposes.