Customer Support Specialist - Freelance AI Trainer

Role Overview

Mindrift links subject-matter specialists to project-based AI work for major technology companies. The focus is on testing, reviewing, and refining AI systems. This is a project engagement rather than a permanent job.

Important Application Note

Applicants should send their CV in English and state their English proficiency level.

What the Work May Include

• Creating and assessing fee-inquiry and statement-clarification cases, including checking whether fee amounts align with published schedules and telling routine descriptor-mapping questions apart from genuine fraud complaints.
• Developing autopay and payment-setup cases with intentional pitfalls such as the wrong payee, insufficient-funds rules, an incorrect draft date, or skipped confirmation steps.
• Building scenarios for card replacement and fraud claims that test urgency when a card must be blocked, recognition of fraud signals, accurate intake of information, and proper transfer to the disputes team.
• Writing account-closure scenarios that examine eligibility for retention offers, pending-transaction checks, and whether offers are correctly withheld from customers who do not qualify.
• Evaluating answers for both correctness and communication quality, including empathy under pressure, the right tone for the channel used (voice or chat), and clarity without making unrealistic promises.

Candidate Profile

This opportunity suits professionals with experience in customer service, banking, or financial services who are open to part-time, non-permanent project work.

How the Process Works

Apply, complete the required qualification step(s), join a project, carry out the tasks, and receive payment.

Time Commitment

The expected workload for this project is about 10 to 20 hours per week during active periods. This is only an estimate and is not a guaranteed number of hours.

Compensation

Contributors on this project may earn up to the hourly equivalent of USD 50, depending on experience and pace. Pay levels can differ from project to project based on scope, complexity, and expertise requirements.

Additional Requirements

• A degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or another related field is preferred.
• At least 2 years of experience in customer service, banking, retail, or financial services is preferred.
• Current or recent work in customer support, banking and financial roles, or similar adjacent positions is preferred.
• Strong judgment is needed to determine what falls within servicing scope and to apply the correct rule from a fee schedule or policy document to a specific situation.
• Experience as a QA analyst, call-center trainer, or conversation designer is a plus.
• Strong written English at C1 level or above is required.