Customer Support Specialist - Freelance AI Trainer

Role overview

Mindrift offers project-based AI work with leading technology companies. The focus is on testing, evaluating, and improving AI systems. This is not a permanent job; participation is tied to individual projects.

Applicants are asked to upload a CV in English and mention their English proficiency level.

What the work may include

• Creating and reviewing fee-inquiry and statement-clarification cases, including checking that charges align with published schedules and separating simple descriptor questions from actual fraud reports.
• Building autopay and payment-setup situations with intentional edge cases such as the wrong payee, insufficient-funds policies, an incorrect draft date, or missing confirmation steps.
• Developing card-replacement and fraud-claim cases that test whether the card is blocked quickly, whether fraud signals are recognized, whether intake details are captured correctly, and whether the case is handed off properly to disputes.
• Writing account-closure situations that check retention-offer rules, pending-transaction review, and whether offers are withheld from customers who do not qualify.
• Assessing answers for both correctness and communication quality, including empathy in tense situations, the right tone for voice or chat, and clear wording without making unsupported promises.

Candidate profile

This opportunity suits professionals with experience in customer service, banking, or financial services who are comfortable with part-time, non-permanent project work.

Preferred background includes a degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field, along with at least 2 years of experience in customer service, banking, retail, or financial services. Recent or current work in customer support, banking, finance, or similar adjacent roles is also relevant.

Useful strengths include sound routing judgment, the ability to interpret fee schedules or policy documents, and knowing when an issue falls inside or outside service scope. Experience as a QA analyst, call-center trainer, or conversation designer is considered an advantage.

Strong written English at C1 level or above is required.

How the project process works

The workflow is: apply, complete the qualification step(s), join a project, finish tasks, and receive payment.

Time commitment

During active project phases, the expected workload is about 10 to 20 hours per week. This is only an estimate and not a guaranteed number of hours, and it applies only while a project is active.

Compensation

Contributors can earn up to the equivalent of $60 per hour, depending on skill level and pace of work. Pay levels may differ from one project to another based on scope, complexity, and expertise required.