Customer Support Intern

About the Company

Instalaxmi is a rapidly expanding fintech company that helps jewellery businesses adopt digital gold technology. Established in 2022, it gives jewellers the tools to create and run their own branded digital gold savings experience, improving customer interaction, repeat business, and loyalty.

The company works with a network of more than 300 jewellers across India and supports them with technology, operations, and marketing so they can smoothly move into a digital-first setup.

Through the platform, customers can buy digital gold in small amounts, set up monthly savings plans, send gold as digital gifts, receive reminders aligned with auspicious buying occasions, and interact with jewellers through a modern mobile app.

Instalaxmi’s goal is to build the digital backbone for jewellery retail by blending tradition with automation, innovation, and customer-focused experiences.

Role Overview

This position involves supporting customers and jewellers through calls, WhatsApp, and internal coordination. The intern will help manage onboarding tasks, follow-ups, documentation, and routine support activities while ensuring clear and professional communication.

Key Responsibilities

• Respond to customer questions and issues over phone calls and WhatsApp.
• Liaise with jewellers for documentation, app setup, payment gateway configuration, training, and ongoing support.
• Track and follow up on pending details, paperwork, payments, and renewals.
• Keep accurate records of client progress, follow-up actions, and operational updates.
• Work with sales, technology, and support teams to complete tasks on time.
• Help jewellers understand app features and resolve basic operational concerns.
• Maintain courteous communication and share timely updates with clients.

Required Skills

• Strong verbal and written communication skills in Hindi, English, and Marathi.
• Working knowledge of computers, WhatsApp, Google Sheets, and CRM systems.
• Consistency in following up and maintaining organized records.
• Customer-oriented mindset with a willingness to learn.

Eligibility

Graduation is not mandatory for this role.

Additional Information

Location: Thane, India

Employment Type: Full-time

Compensation: Not specified

Vacancies: Not specified

Start date: Not specified

Application deadline: Not specified

Contact: Sanju Khushalani, +91 98214 79794