Customer Support and Sales Executive - Web Hosting and Domain Registration

About HosterPK

HosterPK is a leading provider of web hosting and domain registration services in Pakistan, catering to a broad spectrum of customers including businesses, startups, developers, and individuals. The company is focused on expanding its team with professionals who are enthusiastic about technology, customer service, and supporting businesses in establishing their online footprint.

Position Overview

This role involves engaging with customers regarding web hosting and domain queries, recommending the appropriate hosting solutions tailored to their business needs. The incumbent will play a pivotal role in ensuring that customers receive excellent service, contributing to overall business expansion.

Key Responsibilities

• Handle customer requests through live chat, email, ticketing system, and phone calls.
• Provide assistance on topics including web hosting services, domain registration, DNS, SSL certificates, email hosting, and related offerings.
• Advise customers in selecting hosting plans that best fit their requirements.
• Manage domain-related activities such as registration, transfers, renewals, and overall administration.
• Identify and resolve basic hosting and website issues.
• Refer complex technical problems to the system administration team appropriately.
• Accurately document all customer interactions and communications.
• Engage potential customers through follow-ups to convert leads into sales.
• Deliver prompt, courteous, and professional support to customers.
• Stay informed about the latest advancements in hosting technologies and company products.

Required Qualifications and Skills

• Fluent in written and spoken English with strong communication abilities.
• Excellent customer service skills.
• Fundamental understanding of various hosting types including Shared, VPS, Dedicated, and Cloud hosting.
• Knowledge of domain registration processes and DNS management.
• Familiarity with SSL certificates, cPanel, WHM, email hosting, and WordPress hosting.
• Basic comprehension of websites and internet technologies.
• Capacity to work autonomously while handling multiple customer interactions simultaneously.
• Proficient problem-solving and troubleshooting capabilities.

Preferred Qualifications

• Prior experience in web hosting or customer support roles.
• Knowledge of WHMCS platform.
• Experience working with Linux hosting environments.
• Basic skills in HTML, PHP, WordPress, or website administration.
• Sales experience or technical support background is advantageous.
• Fresh graduates with strong technical expertise and effective communication are welcome to apply.

Compensation and Benefits

• A competitive salary package.
• Additional performance-based bonuses and incentives.
• Opportunities for professional training and career development.
• A supportive and collaborative workplace culture.
• Prospects for growth within the organization.
• Exposure to modern hosting infrastructure and latest technologies.

Work Schedule

• Full-time employment.
• May involve rotational shifts.
• Some weekend work might be required based on shift assignments.

Application Process

Candidates who are interested should submit an updated CV/resume, optionally a cover letter, and any pertinent certifications. Applications are reviewed continuously and only shortlisted candidates will be contacted for interviews.

Join HosterPK to be part of a dynamic team supporting thousands of websites within Pakistan and internationally.