Customer Success Specialist

About SynMax and the Role

SynMax develops the Vulcan platform, which uses satellite imagery to monitor energy and infrastructure construction almost in real time, providing insights months before official filings and forecasts become available. We are expanding rapidly and looking for a dedicated individual to nurture interested prospects into committed clients and build lasting relationships with existing customers.

Key Responsibilities

• Maintain momentum in the sales pipeline by diligently tracking all active leads and trials ensuring no opportunities are lost due to lack of follow-up.
• Create effective outreach, follow-up, and re-engagement emails that encourage customer responses.
• Ensure the CRM (HubSpot) is always up-to-date and organized for full team visibility.
• Manage the progression of trial and subscription agreements until contracts are finalized and signed.
  • Be the main point of contact to foster trust and manage day-to-day interactions with Vulcan customers.
  • Provide prompt answers to customer inquiries and escalate issues to the appropriate team members when needed.
  • Guide new customers through a smooth onboarding process, ensuring their confidence and satisfaction.
• Communicate customer feedback and insights to the product and engineering teams to enhance offerings.
• Collaborate closely with Customer Success and Marketing teams to maintain consistent communication and quality.
• Assist the Business Development lead with scheduling, note-taking, and preparation to keep deal progress on target.

Qualifications and Attributes

• Exceptional follow-through skills, ensuring no tasks or leads are overlooked.
• Previous experience in customer success, account management, or sales support, preferably within SaaS or data-driven industries.
• Strong writing skills and confidence in creating outreach and customer communications.
• Ability to act as an effective liaison between commercial and technical teams.
• Highly organized, proficient with CRM tools (experience with HubSpot is advantageous), and thrives in a fast-paced startup environment.
• Knowledge or connections in the energy industry is a plus.

Why Work at SynMax

Join a nimble and adept team crafting unique tools that offer unparalleled insights to traders, investors, and analysts. At SynMax, the pace is quick, innovation is hands-on, and you will be entrusted with meaningful responsibilities from your first day.

Additional Information

SynMax may employ artificial intelligence tools in certain parts of the recruitment process, including application review and resume analysis. These tools serve to assist recruiters but do not replace human judgment. All final hiring decisions rest with human personnel. Candidates can request more details on data handling procedures.