Customer Success Manager

About SportsKey

SportsKey is a rapidly expanding global sports technology company dedicated to encouraging greater sports participation. Our software helps organizations save time, increase sports engagement, and maximize utilization of facilities. We're committed to becoming the world's leading company in this sector, and are building an outstanding Customer Success team to achieve this.

The Opportunity

As a Customer Success Manager, you will report to the Head of Customer Success and manage an assigned portfolio of clients. Your role covers the entire customer journey — from onboarding and adoption to discovering growth potential and managing renewals. You will act as the day-to-day contact for clients, fostering strong, long-lasting relationships and ensuring consistent value delivery from our platform.

Key Responsibilities

• Lead structured onboarding processes to set customers up for sustained success from the start.
• Promote adoption and account growth by proactively identifying and pursuing opportunities as a trusted client advisor.
• Handle end-to-end renewal activities including accurate forecasting, risk management, and securing ongoing client commitment.
• Serve as the customer's representative internally, providing feedback to the Product Team to influence platform development.
• Support customer service channels when necessary, ensuring a uniformly high level of customer experience across the team.

Ideal Candidate Profile

• Motivated by our mission to make a meaningful impact through your work.
• Skilled at nurturing strong, enduring customer relationships and proud of their clients' successes.
• Self-driven, well-organized, and comfortable owning responsibilities and outcomes independently.
• Business-savvy, able to identify opportunities, advocate for them persuasively, and close deals.
• Effective communicator with aptitude for collaboration across teams and clear customer interaction.

Requirements

• At least three years of experience in Customer Success, Account Management, or a related client-facing role.
• Experience with SaaS platforms is preferred.
• Demonstrable success managing a client portfolio and meeting retention or growth objectives.
• Strong communication and organizational abilities.
• Proven capacity to juggle multiple priorities effectively in a dynamic, customer-centered environment.

Our Core Values

• Commitment to incremental daily improvements.
• Ownership and accountability to deliver results.
• Enjoyment of the work process and celebrating achievements.
• Continuous innovation.
• Striving to be the world’s best.