- Erfahrung
- 3+ Jahre
- Gehalt
- USD 92,000 – USD 130,000 / year
- Stellenangebote
- 1
- Veröffentlicht
- vor 2 Wochen
- Arbeitsmodus
- Im Büro
- Ausbildung
- Bachelor’s degree preferred
- Teilnahmeberechtigung
- Professionals with 3+ years of experience in customer success, account management, support, or another customer-facing B2B SaaS role can apply. Construction or ConTech experience is strongly preferred. A bachelor’s degree is preferred, though equivalent experience is acceptable. Candidates must be…
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
Role overview
The Customer Success Manager II will own post-sale relationships for a portfolio of mid-market and enterprise commercial customers at OpenSpace. The focus of the role is to help customers adopt the platform quickly, stay satisfied, and continue using the product successfully over time. This position is centered on onboarding, enablement, regular check-ins, and proactive guidance so customers can turn the platform into measurable business value.
Key responsibilities
- Act as the main post-sale contact for a set of mid-market and enterprise accounts.
- Develop trusted relationships with operational leaders and project-level stakeholders.
- Run onboarding refresh sessions, usage reviews, and customized training to shorten time-to-value and improve engagement.
- Watch account health signals and product usage trends to spot possible risks early and take action.
- Learn how customers work and suggest best practices that support their goals.
- Bring retention and expansion concerns to the attention of account teams.
- Assist with renewal work by sharing usage data, ACV checks, supporting documents, and customer background.
- Keep customer records accurate in systems such as Salesforce and Catalyst, and track progress against adoption, retention, and growth KPIs.
- Travel to customer jobsites and offices as needed, up to about 25%, to strengthen relationships and provide in-person support.
- Work closely with Sales, Product, and Marketing to create a smooth customer experience and align on needs and product capabilities.
What the company is looking for
- At least 3 years of experience in Customer Success, Account Management, Support, or a similar customer-facing role in a B2B SaaS company.
- Background in customer onboarding, training, or engagement programs.
- A bachelor’s degree is preferred, or equivalent practical experience.
- Experience in construction or ConTech is strongly preferred.
- Ability to manage a book of business worth $5M+ across 30 to 100+ accounts.
- Clear verbal and written communication skills, including the ability to train users on a product.
- Working knowledge of Salesforce, Catalyst, Gainsight, or similar customer success tools.
- Strong relationship-building ability and a customer-first approach.
- Comfort interpreting product usage data to find adoption risks and growth opportunities.
- Ability to collaborate effectively across functions.
- Strong troubleshooting and problem-solving skills, with the ability to resolve customer issues independently.
- Willingness and ability to travel, with average travel of up to 25%.
Compensation and benefits
The base salary range for this role is $92,000 to $130,000, plus variable pay. The company also notes that total rewards may include equity awards, a 401(k) match, and other region-specific health and wellness benefits.
Equal opportunity statement
The employer provides equal employment opportunities to all employees and applicants, and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or other protected characteristics under applicable law.