Customer Success Associate

Role overview

The Customer Success Associate supports Tendo’s Marketplace providers by handling day-to-day operational needs, keeping provider listings current, and helping ensure a smooth experience across the customer journey. Acting as a dependable point of contact, this person helps providers work through Marketplace tools and workflows while coordinating closely with Sales and Support to strengthen satisfaction and retention.

The company is looking for someone who is highly organized, attentive to detail, customer-oriented, and motivated to build solid relationships while helping customers reach their business objectives through effective use of Tendo’s products and services.

This position also contributes to resolving escalated customer concerns and spotting ways to improve internal processes, provider satisfaction, and Marketplace performance.

About Tendo

Tendo is a fast-growing, mission-led organization focused on building software that makes the care journey easier for patients, clinicians, and caregivers. The team emphasizes a culture where people and teams can thrive, and it values candidates with diverse backgrounds and experiences. If you enjoy innovative technology and want to help improve the healthcare experience, this role is worth exploring.

Work location

This is a remote position. Tendo has hubs in San Francisco, California; Salt Lake City, Utah; Chicago, Illinois; Nashville, Tennessee; and Philadelphia, Pennsylvania. Applicants may be based in any of these hub locations.

Responsibilities

• Act as the primary support contact for providers by answering questions and resolving issues promptly and professionally.
• Develop and sustain strong provider relationships that encourage engagement and satisfaction.
• Handle procedure additions and removals, and set up new bundles when needed.
• Process customer requests and follow the company’s established resolution workflows.
• Track provider activity and take initiative to improve the customer experience, including reducing the risk of partner churn.
• Explain Marketplace tools, features, and recommended practices to providers.
• Work with Sales and Support to address escalations and maintain a positive customer journey.

Requirements

• A bachelor’s degree or equivalent relevant experience.
• Prior experience in a healthcare environment is necessary.
• Two to three years of experience in implementation, account management, or a similar function.
• Strong skills in customer service and relationship management.
• Proven ability to resolve escalated or challenging support cases.
• Good listening and presentation abilities.
• Capability to review information, identify issues, and help resolve problems.
• Excellent spoken and written communication skills.
• Ability to juggle priorities, stay organized, and manage several tasks at once.
• High attention to detail.
• Self-driven and motivated to work independently.
• Preferred experience with Single Case Agreements, insurance payer contracting, or provider revenue cycle operations.
• Experience using Salesforce or a similar CRM system is a plus.
• Familiarity with healthcare marketplaces or bundled payment models is beneficial.

Compensation and benefits

The base salary range for this position is $46,750 to $60,000 per year. Final pay will depend on factors such as location and experience. Tendo also provides an equity package, annual bonuses, and benefits for full-time employees.

• Medical, dental, and vision coverage
• Flexible spending accounts and health savings accounts
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• Company equity
• Voluntary benefits
• 401(k)
• Company-paid holidays
• Flexible time off
• Employee wellness program called Breathe

Equal opportunity statement

Tendo is committed to equal employment opportunity and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other status protected by applicable local laws, regulations, or ordinances.

AI-assisted hiring notice

Tendo may use AI tools during parts of the hiring process, such as reviewing applications, analyzing resumes, or checking responses for inconsistencies or verification signals. These tools support the recruiting team but do not replace human judgment, and final hiring decisions are made by people. Candidates who want more information about data processing can contact the company directly.