Customer Success Associate

About Siemens and the Role

Join a Siemens company dedicated to innovation at the nexus of technology, community, and sustainability, where you can contribute to solving some of the world's toughest challenges. Our APAC Customer Success team supports over 140 customers in leveraging Asset Management software solutions to meet their business goals, fostering product adoption and outstanding experiences throughout their journey.

Key Responsibilities

• Build trustworthy, ongoing relationships with customer stakeholders to serve as their primary point of contact for daily interactions.
• Help customers maximize the benefits of their Asset Management Software through proactive engagement and implementation of best practices.
• Assist in crafting and updating success plans aligned with customers' objectives and desired outcomes.
• Conduct regular health checks, reviews, and business evaluations with guidance from senior team members.
• Analyze customer health, usage patterns, and engagement metrics to pinpoint opportunities for enhanced adoption and satisfaction.
• Document and monitor customer goals, risks, feedback, and success measures within Customer Success systems.
• Collaborate cross-functionally with teams from Sales, Services, Product, Support, and Marketing to ensure positive customer results.
• Escalate any risks or issues in a timely manner and aid in coordinating their resolution.
• Identify potential expansion opportunities within existing accounts and share insights with Customer Success Managers and Sales personnel.
• Advocate for the customer by providing feedback and contributing ideas to improve their overall experience.

Candidate Requirements

• Bachelor's degree or similar professional experience.
• Demonstrated eagerness to grow a career in Customer Success within a global tech environment.
• Between 1 and 3 years of experience in Customer Success, Account Management, Customer Support, Consulting, Project Coordination, or comparable customer-facing roles.
• Excellent communication and relationship-building abilities to engage professionally with clients and teammates.
• A strong customer-first outlook and enthusiasm for enabling customer success.
• Effective organizational and time management skills to juggle various priorities.
• Curiosity and readiness to learn new technologies, products, and business processes.
• A data-driven approach with the capacity to use analytics to support decisions and customer success.
• Familiarity with CRM, Customer Success, or productivity tools such as Salesforce, ChurnZero, Microsoft 365, or Power BI is a plus.
• Proactive, team-oriented attitude with flexibility to assume diverse responsibilities within a growing regional team.
• Experience working with Government, Public Sector, Education, Healthcare, Infrastructure, or other asset-intensive sectors is beneficial; manufacturing exposure is an advantage as the team expands.

Preferred Qualifications

• Prior experience in SaaS or technology-driven businesses.
• Background in supporting sectors such as Government, Public Sector, Healthcare, or Infrastructure.
• Exposure to manufacturing or industrial companies is advantageous.
• Proficiency with platforms like Salesforce, ChurnZero, and Microsoft Power BI.
• Strong presentation and communication skills.
• Proven ability to influence and maintain relationships across multiple stakeholders.
• Growth mindset, positive demeanor, and readiness to embrace new challenges.
• Customer Success certifications or training are a bonus but not mandatory.
• Passion for technology, sustainability, infrastructure, and facilitating impactful customer outcomes.

The Siemens Culture

The culture at Siemens is rooted in community, collaboration, and support, fostering environments where colleagues can flourish professionally and personally. We strive to enable smarter infrastructure that safeguards the environment and connects people globally. Join us in building a brighter shared future.