Customer Service Specialist

About BlueScope

BlueScope is an Australian-founded global company operating across 15 countries with a team of more than 16,500 people. The organisation focuses on safety, performance, and wellbeing, and is known for turning steel into practical products and solutions that support communities now and into the future. Its well-known brands, including COLORBOND steel, are used in major projects such as hospitals, bridges, and stadiums.

Role Overview

BlueScope Distribution is seeking a Customer Service Specialist to join the Customer Service team in Gladstone. The business is a one-stop source for product, processing, and service solutions across steel and aluminium, supporting customers in many industries to help them complete projects on time and to the required specification.

In this position, you will be a key point of contact for sales and service-related enquiries, delivering a consistently high standard of customer care. You will handle new orders and quotes, offer product and pricing guidance, and manage a wide range of daily queries in a collaborative, supportive team environment.

You will also have access to wellbeing-focused support such as an Employee Assistance Program, Employee Real Deals, and ongoing learning, training, and development opportunities.

Key Responsibilities

• Handle customer conversations by phone and email while managing quotes and enquiries.
• Follow up on quotations and requests, turning suitable leads into sales opportunities.
• Work closely with internal teams such as marketing, warehouse, and sales to meet customer expectations, including product requirements, special packaging needs, and delivery schedules.
• Develop and strengthen customer relationships to identify additional business and sales opportunities.
• Look for practical ways to improve the customer journey and increase the overall value delivered to customers.

Candidate Profile

The ideal candidate is customer-oriented, eager to learn, and ready to develop within the role. You should bring experience in a customer service or sales setting, along with a strong ability to manage competing priorities and maintain accuracy.

You will need strong communication and interpersonal skills, confidence in resolving issues quickly and effectively, and a proactive mindset for building positive working relationships. A basic working knowledge of Microsoft Office is expected, and you should be open to relevant training.

Why Join BlueScope

BlueScope offers the chance to grow with a business that values innovation, learning, and long-term development. The company promotes inclusive leadership, a positive team culture, and opportunities to build role-specific skills and future career pathways.

• Ongoing learning and development support.
• Opportunities to find smarter, more sustainable ways of working.
• A caring, inclusive workplace that prioritises safety and wellbeing.
• Work that contributes meaningfully to customers and communities.
• Work-life flexibility through the B-flex program.

Inclusion and Sustainability

BlueScope is committed to an inclusive environment where employees are respected and encouraged to be themselves. People from all backgrounds, skills, experiences, and perspectives are welcome to apply. Applications from women and First Nations people are especially encouraged. The company also has a strong focus on sustainability, including climate action and its 2050 net zero goal.

Additional Information

BlueScope invites applicants to join in helping create strength for the future. The company’s purpose is to create and inspire smart solutions in steel to strengthen communities for the future. Applications close on Sunday 12 July 2026.