Customer Service Specialist

About PSA BDP

PSA BDP, part of the PSA Group, is a global provider focused on integrated port-centric logistics and supply chain solutions. Based in Philadelphia, PA, the company employs over 5,500 staff worldwide. We pride ourselves on valuing our diverse, close-knit community and uphold strong core values across our global presence. PSA BDP supports more than 5,000 clients, including leading multinational firms from the chemical, consumer retail, pharmaceutical, life sciences, electric vehicle, and industrial sectors.

Role Overview

This Customer Service Specialist position plays a crucial role in offering essential administrative and analytical assistance to our sales, operations, and product divisions. The role is vital in maintaining precision in quoting, reporting, and documenting commercial dealings, along with facilitating internal communications and follow-ups.

Key Responsibilities

• Handle incoming customer service requests promptly and efficiently.
• Prepare and deliver quotations for Contract Logistics or other specified services.
• Assist the sales team by managing follow-ups and communicating with customers.
• Generate both internal and external reports detailing commercial activities.
• Create customer presentations and monthly performance reports utilizing PowerPoint and other software tools.
• Document meeting minutes, identify action points, and monitor follow-up actions from meetings.
• Maintain accurate records and ensure data entries are consistent across internal systems.
• Serve as the liaison between customers and operations concerning commercial undertakings, including sourcing vendor rates.
• Obtain necessary approvals and adhere to established business guidelines for commercial transactions.
• Provide ad-hoc support to the operations team as required.
• Carry out additional tasks as assigned by the reporting manager.