Customer Service Executive – Air & Sea Freight

About the Role

We are seeking a dedicated Customer Service Executive with a strong passion for logistics and excellent customer-oriented skills to join our expanding freight forwarding team in Dubai. This role demands hands-on experience in managing air and sea freight services with a focus on ensuring seamless shipment operations and client satisfaction.

Key Duties

• Respond to client queries regarding air and sea freight consignments.
• Collaborate effectively with customers, global agents, airlines, shipping lines, transportation providers, and internal teams to ensure coordination.
• Prepare freight quotations and manage documentation and shipment requirements follow-up.
• Manage the coordination of import and export freight movements by air and sea.
• Monitor shipment status and communicate timely updates to clients.
• Verify and prepare all necessary shipping and forwarding documents.
• Address and resolve customer complaints, shipment delays, and operational challenges promptly.
• Ensure smooth shipment operations in cooperation with the operations team.
• Maintain precise shipment and customer data within CRM or related systems.
• Assist the sales department in client retention and business growth initiatives.
• Maintain communication with airlines, shipping lines, and overseas representatives as required.

Candidate Profile

• At least 2 years of experience working in the UAE within customer service in logistics or freight forwarding.
• Comprehensive knowledge of air and sea freight processes and operations.
• Familiarity with import/export formalities and shipping documentation standards.
• Excellent communication skills and customer relationship management capabilities.
• Competence in Microsoft Office tools, particularly Excel, and proficient email correspondence.
• Experience using CRM platforms or logistics software is advantageous.
• Strong organizational skills including coordination, persistence in follow-ups, and quick problem-solving.
• Capability to handle multiple assignments in a high-pressure environment.
• Proficient command of written and spoken English.

Benefits

• Be part of an international freight forwarding organization.
• Opportunities for career advancement and professional growth.
• Gain exposure to global air and sea freight operations.