Customer Relationship Manager - Fluid Power Solutions

About the Company

Motion Fluid Power Solutions is a prominent provider of hydraulic and industrial hose and fittings, hardware solutions, and pneumatic products, catering to a wide array of sectors including mining, waste management, transport, oil & gas, manufacturing, construction, and agriculture. The company is part of the broader GPC group, operating in Australia, New Zealand, Indonesia and Singapore, with a focus on long-term sustainable growth and continuous improvement.

Role Overview

This full-time, field-based position in Kalgoorlie, Western Australia, requires a commercially minded Customer Relationship Manager to lead sales growth and customer retention as the company’s key representative for strategic accounts. The role involves identifying and nurturing cross-industry opportunities, including Agriculture/Irrigation, Mining, Oil & Gas, Food & Beverage, Waste, and OEM sectors.

Responsibilities

• Drive sales and profit margin improvements within the assigned territory.
• Create and implement account plans aligned with customers' operational goals.
• Achieve revenue objectives by enhancing customer loyalty and increasing wallet share.
• Track financial performance relative to budgets and forecasts, making adjustments as necessary.
• Build and maintain enduring relationships with key decision-makers.
• Identify potential cross-selling and upselling opportunities across the full range of Motion’s offerings.
• Present effective value propositions positioning Motion as a trusted partner.
• Collaborate with sales, product, service, and operations teams to deliver comprehensive customer solutions.

Candidate Profile

• Proven experience in key account management focused on client retention and expansion.
• Strong skills in formulating and executing strategic account plans.
• Experience negotiating contracts, renewals, and upselling.
• Adept at analyzing market trends and adjusting strategies accordingly.
• Excellent communication and influence skills with senior stakeholders.
• Availability to travel approximately 1–2 weeks per month.
• Formal qualifications in business or sales are beneficial but not mandatory.

Compensation and Benefits

• Competitive, market-aligned salary with annual reviews.
• Bonuses linked to performance.
• Company-provided tools including vehicle, laptop, and iPhone.
• Career development opportunities within Motion and the extended GPC network, including access to training webinars and courses.
• Comprehensive employee benefits such as product and service discounts, recognition programs, parental leave top-ups, uniforms, and wellbeing assistance programs.
• Additional paid volunteering leave—one Good to Give leave day per calendar year beyond standard leave entitlements.

Additional Information

Motion Australia is committed to fostering valued relationships and supporting its internal teams to promote sustainable growth. This position requires applicants to be Australian citizens or permanent residents. The company practices equal opportunity employment without discrimination. Only shortlisted candidates will be contacted.