Customer Relations Officer / Assistant Customer Relations Officer

Job Overview

Kian Hiap Construction Pte Ltd seeks an experienced Customer Relations Officer (CRO) or Assistant CRO with a minimum GCE "A" Level qualification and 2 to 3 years of experience in public relations, ideally within Home Improvement Program (HIP) projects.

Key Responsibilities

• Effectively communicate in English and an additional official language.
• Follow verbal and written instructions from the Client’s Representative, consultants, and project managers.
• Manage public relations matters and respond to general project queries from residents professionally.
• Maintain strong communication and interpersonal relations with subcontractors and project stakeholders, including HDB, Town Council, and Consultants, to address resident and project concerns.
• Prepare HIP block schedules and unit work schedules promptly to support material and manpower planning.
• Operate and oversee Information Centre counter services and manage the Information Hotline.
• Address residents' defect feedback and queries, schedule appointments for inspections involving Resident Technical Officers and Supervisors, and coordinate defect rectification follow-ups to ensure closure.
• Compose timely replies to residents’ feedback, queries, and messages within designated timeframes.
• Maintain meticulous records, document filing, and photograph submissions into the HICS system as required by HDB.
• Provide administrative and logistical support during Working Committee Meetings (Construction Phase) when requested by Client’s Representatives or Consultants.

Requirements

• Minimum education qualification of GCE "A" Level.
• 2 to 3 years of public relations experience, preferably in HIP-related construction projects.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Strong verbal and written communication skills in English plus one other official language.

Additional Information

This role requires onsite availability in Singapore and the ability to coordinate between multiple parties involved in residential improvement projects.