Customer Engagement Advisor

About the Role

Join Vhi as a Customer Engagement Advisor based in Kilkenny, working in a hybrid model after onboarding with fully on-site training. This position focuses on engaging with customers regarding their private health insurance needs, assisting with inbound inquiries, and offering expert advice on various health insurance products. The role requires enthusiasm for meaningful customer interactions and a drive to achieve results in a fast-moving environment.

Responsibilities

• Respond to inbound calls from prospective and existing customers.
• Deliver outstanding sales and customer service support.
• Develop trusting relationships and build rapport with customers.
• Assess customer requirements and recommend appropriate health insurance options.
• Handle inbound sales queries including new policies and renewals.
• Meet individual performance targets while upholding high service quality.
• Efficiently navigate multiple IT systems under time-sensitive conditions.
• Collaborate effectively with colleagues and various internal departments.
• Work one Saturday every four weeks across different shift schedules.

Requirements

• Possess a third-level qualification or have 1–2 years of experience in sales or customer service.
• Hold or be willing to obtain an APA qualification (CIP or Dip PMI).
• Demonstrate strong IT proficiency with confidence in using multiple systems.
• Customer-oriented mindset with commitment to sales and service excellence.
• Ability to thrive in a target-driven, fast-paced setting.
• Excellent command of English, both spoken and written.
• Resilient and confident in managing complex customer matters.
• Detail-focused and highly accurate.
• Self-driven, adaptable, and cooperative team member.
• Alignment with the core values of Vhi.

Benefits

• Competitive salary complemented by an annual bonus.
• Participation in a Defined Contribution pension scheme.
• Health insurance coverage for employees and their families.
• Income protection benefits in case of illness.
• Flexible hybrid working arrangements after training.
• Continuous training and personal development opportunities.
• Access to an onsite restaurant and complimentary parking.
• Engagement in sports and social activities via company clubs.
• Financial support and training for APA qualification exams.

Additional Information

This position adheres to CF3, CF4, and CF5 Central Bank regulations. Vhi promotes sustainability by integrating people and environmental health in its healthcare model. The company is dedicated to fostering an inclusive, diverse, and accessible workplace and offers accommodations during recruitment for candidates with disabilities or medical conditions upon request via their recruitment team. All applications are treated confidentially.