Customer Care Executive

About the Role

Join Puretec Pty Ltd as a full-time Customer Care Executive based in Favona, Auckland. You will serve as the primary contact for customers, providing support through inbound calls, emails, and live chat. Puretec is a respected manufacturer of innovative water purification products operating with a collaborative and positive office environment since 1989.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via multiple communication channels.
• Manage various questions related to Puretec's product range with support and training provided.
• Exceed customer expectations by delivering outstanding service and going beyond basic needs.
• Work cooperatively with team members to uphold the company's reputation for excellence.

Candidate Profile

• Possess recent experience in customer service or sales fields.
• Comfortable using computers and quick to adapt to new software.
• Enthusiastic to learn about water purification products and thrive in a supportive environment.
• Motivated to achieve and maintain high standards of customer care.

Why Work at Puretec

• Receive competitive compensation aligned with your contributions.
• Access full initial training and ongoing support to help you flourish.
• Become part of a team rooted in positivity, humility, and shared success.
• Opportunity to influence product improvements and share your ideas openly.
• Enjoy an office environment that balances hard work with celebration of achievements.