Customer Assistant - Monaghan

Overview

At Lidl, from head office to store level, the primary mission is to provide an outstanding shopping experience for customers. If you are energetic, passionate about helping people, and keen to learn daily, this role offers a competitive salary starting at €460+ weekly based on a standard 30-hour workweek.

Daily Activities

The role involves varied shifts and diverse responsibilities. Shift patterns include:

• Morning shift: Beginning at 5 or 6 AM, stocking shelves with award-winning products, and preparing bakery items to have the store ready for opening.
• Middle shift: Starting mid-morning or early afternoon, maintaining cleanliness and merchandising standards, assisting customers and operating tills efficiently.
• Late shift: Focused on delivering excellent customer service at checkout, replenishing stock, and preparing the store for the next day.

Key Responsibilities

• Providing friendly, helpful interaction with customers.
• Adhering to stock loss prevention policies.
• Maintaining cleanliness and hygiene both inside and outside the store.
• Following product freshness and stock rotation procedures.
• Correct management of store waste.
• Participating in stock counts.

Candidate Profile

• Possess a positive, can-do attitude with excellent customer service skills.
• Willing to go beyond to support customers.
• Reliable and responsible work ethic.
• Enjoy working in a dynamic, fast-paced environment.
• Ability to work collaboratively within a team.
• Customer-facing experience is advantageous but not mandatory if the right mindset is demonstrated.
• Must be at least 18 years old due to legal requirements for selling alcohol.

Benefits and Compensation

Lidl offers a transparent pay structure ensuring fairness throughout the organization, with hourly rates increasing progressively based on tenure:

• Starting at €15.40 per hour, rising to €17.90 after 3 years.
• Additional pay rates for unsocial hours (12AM-7AM), overtime, Sundays, and bank holidays which increase with years of service.
• 20 days of annual leave on a pro-rata basis.
• Company pension scheme participation.
• Opportunities for career progression including invitations to the Leadership Academy for high performers.
• Employee discounts such as Circle K, private health insurance, mobile and broadband services, and participation in the Bike to Work scheme.
• Enhanced Maternity and Paternity Leave top-ups, Marriage Leave, and access to an Employee Assistance Programme.

Compensation Details by Year

• Year 1 – Basic €15.40/hr, Unsocial €19.25/hr, Overtime/Sunday €23.10/hr, Bank Holiday €30.80/hr
• Year 2 – Basic €16.20/hr, Unsocial €20.25/hr, Overtime/Sunday €24.30/hr, Bank Holiday €32.40/hr
• Year 3 – Basic €16.90/hr, Unsocial €21.13/hr, Overtime/Sunday €25.35/hr, Bank Holiday €33.80/hr
• Year 4 – Basic €17.90/hr, Unsocial €22.38/hr, Overtime/Sunday €26.85/hr, Bank Holiday €35.80/hr

Diversity & Inclusion

Lidl is committed to creating an inclusive workplace. All applicants will be considered fairly regardless of gender, civil or family status, sexual orientation, age, disability, ethnicity, religion, political opinions, or traveller community membership. Reasonable accommodations will be provided throughout recruitment as required.