Community Executive

Role Overview

As a Community Executive, you will serve as the primary liaison for all members, aiming to cultivate a strong community spirit through exceptional operational support. Your role involves being the welcoming face at the location, assisting members with their concerns, and fostering a productive environment for networking and work.

Key Responsibilities

• Maintain a clean, defect-free office environment by performing daily walkthroughs and coordinating necessary maintenance.
• Assist in scheduling member move-ins and move-outs to ensure a smooth transition.
• Provide warm welcomes and farewells to members and visitors, enhancing their overall experience.
• Build strong relationships with members by collecting company information and preferences to improve service and sales interactions.
• Support the Centre Manager in implementing improvements to increase operational efficiency, sales, and member satisfaction.
• Manage concierge duties including handling calls, emails, and member mail and packages promptly and professionally.
• Collaborate with IT, Food & Beverage, and Housekeeping vendors to meet office needs efficiently.
• Organize community programs to promote networking and member engagement, including event facilitation and communications.
• Promote usage of the members’ platform and network portal to encourage participation.
• Oversee key card distribution and access control to maintain security within the building and office.
• Research and understand member needs to tailor sales pitches and upsell workspace solutions effectively.
• Prepare and serve hot and cold beverages like coffee, tea, and specialty drinks for members and guests.
• Refer prospective or current members to other office locations as appropriate.
• Ensure timely and professional communication in all follow-ups in line with company standards.
• Assist in developing and executing lead generation and sales strategies to maintain full occupancy.
• Engage with local organizations and participate in networking events to promote the office and identify potential members.
• Prepare sales reports including daily and weekly summaries of prospects for office meetings.

Candidate Requirements

• Possess a qualification from a recognized institution.
• Open to candidates without prior experience; experienced applicants may be considered for senior roles.
• Demonstrated skills in objection handling, prospecting, and negotiation.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Required to wear provided uniform during working hours.

Personal Traits

• Ability to perform well under pressure and meet tight deadlines in a fast-paced setting.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication capabilities; confident engaging with vendors, speakers, and cross-functional teams at various seniority levels.
• Exhibit qualities such as integrity, dependability, accountability, self-awareness, work ethic, and empathy.
• Self-motivated learner with a positive attitude toward personal and professional growth.

Benefits and Work Conditions

• Competitive salary package.
• Opportunities for career advancement.
• Standard five-day workweek.
• Annual leave entitlement plus birthday leave.
• Monthly allowance for mobile expenses.
• Flexible benefits covering medical and approved wellness or healthcare activities.
• Collaborative and culturally diverse work environment.
• Chance to work with teams across regional offices.