Stellenbeschreibung

Role overview

Suitable is hiring a motivated problem-solver to join its fast-growing team and help strengthen client retention and account expansion. In this role, you will work closely with current customers to help them achieve successful outcomes with the company’s software, while contributing to long-term growth and advocacy.

The company offers room for career growth as it expands. You’ll receive training and support, but you are also expected to keep building your expertise in both the industry and the software so you can become a trusted subject matter resource.

What you will do

Support the Senior Vice President of Client Success and work toward assigned retention and renewal targets.
Handle a substantial portfolio of college and university accounts.
Develop deep knowledge of the product and explain how its capabilities help higher education institutions.
Lead implementations and manage success after launch by working directly with partners across the organization, including leadership roles and students.
Build strong relationships from the start and carry them through renewal and retention.
Spot growth opportunities and take action to expand accounts.
Identify warning signs early and take steps to reduce churn.
Advise partners on strategy, product usage, and ongoing improvement.
Research partner needs and stay current on relevant trends.
Keep CRM records and internal files accurate and up to date.
Deliver presentations to clients on product capabilities, workflows, and related concepts.

What they are looking for

The ideal candidate is self-driven, relationship-focused, and strongly motivated to achieve goals. You should be someone who enjoys helping others, takes initiative, and is willing to put in the effort needed to support clients and the company. Patience, persistence, planning, and a collaborative mindset are important for success in this position.

A minimum of 2 years in client success management is required, ideally in a software environment, with edtech experience preferred. Prior exposure to higher education is also valued. The role calls for someone who can stay professional in tense customer situations, work well with others, make decisions in uncertain situations, and communicate clearly in both writing and speech.

Tools and working style

You should be comfortable using Microsoft Excel and CRM platforms. Some travel for client meetings or conferences may be required.

Compensation and benefits

The position includes a target salary of $75,000 plus bonus and commission opportunities tied to client growth.

Health, dental, and vision coverage
Disability insurance and group life insurance
401(k) retirement plan with employer match
Company-provided laptop and accessories

Client Success Manager