Client Relationship Executive

About the Role

Powerline Enterprises seeks a dedicated and energetic CRM Executive responsible for managing all facets of customer communication, follow-ups, order coordination, and customer relationship management. This position is based in Delhi and offers full-time employment.

Key Responsibilities

• Communicate with customers via phone and WhatsApp to address inquiries and maintain relationships.
• Regularly update customer details within the CRM system.
• Conduct consistent follow-ups with existing clients to encourage repeat orders.
• Reach out to clients who have not placed orders recently.
• Document daily follow-ups and maintain records of customer status.
• Provide product information, including stock availability, pricing, and promotions.
• Collaborate closely with sales and operations teams to meet customer requirements.
• Monitor and follow up on pending quotations, orders, and payments.
• Ensure prompt attention to all leads and customer inquiries.
• Produce daily CRM reports and communicate updates with management.
• Develop strong relationships with current customers to identify repeat business opportunities.
• Escalate issues to relevant teams and coordinate for effective resolution.

Requirements

• 1 to 2 years of experience in CRM, telecalling, customer support, or sales coordination roles.
• Proficient communication skills in Hindi and basic English.
• Comfortable engaging customers via phone and WhatsApp.
• Fundamental knowledge of MS Excel or Google Sheets.
• Strong skills in follow-up and customer interaction.
• Organized and disciplined approach to record keeping.
• Positive attitude with eagerness to learn.
• Experience in B2B or wholesale sales is advantageous.

Ideal Candidate Profile

• Exceptional communication abilities.
• Determined and consistent in follow-ups.
• Customer-centric mindset.
• Accountable and organized.
• Goal-oriented and target-driven.

Job Benefits and Salary

• Monthly salary ranging from ₹15,000 to ₹18,000.
• Potential for performance-based incentives.
• Opportunity to gain experience and skills in CRM, sales, and customer management.
• Growth prospects tied to performance.