Centre Manager

About the Role

We are looking for a Centre Manager to lead our operations ensuring the delivery of high-quality business activities with maximum quality, service, and profitability. The Centre Manager will play a crucial role in overseeing the admissions process and overall academic environment while driving growth and customer satisfaction.

Key Responsibilities

• Oversee and manage the center’s operations to maintain service quality and maximize profitability.
• Ensure the team understands the significance of the Centre’s profits and achievements and how these are reflected in all operational activities including relationship and risk management.
• Achieve personal and team targets effectively and ensure smooth team functioning.
• Contribute to the training, coaching, and development of team members.
• Support the Line Manager in attaining maximum customer satisfaction aligned with organizational plans and devise strategies to meet targets.
• Develop and implement plans to promote the center’s growth and progress.
• Collaborate with other departments to address and resolve related issues.
• Recruit, train, and appraise team members based on agreed criteria, set action plans and targets, and provide ongoing performance management and coaching.
• Deliver monthly reports in agreed content and format.
• Formulate strategic team activities and plans aimed at achieving agreed targets.
• Assist in formulating general business strategies and plans for the center and organization.
• Delegate authority and responsibilities while ensuring supervision, accountability, and regular review within the team.
• Lead by example demonstrating commitment, adherence to center processes, strong work ethics, and positive personal character.

Educational Qualifications and Experience

• A university degree such as BSc, MSc, BBA, MBA, MCA, or any relevant qualification is mandatory.
• Minimum 2 years’ experience as a Centre Manager, ideally with solid knowledge of admissions and academic environment operations.