Cabin Crew Manager - Sharjah

Job Overview

The role involves leading and managing daily operations of the G9 cabin crew to uphold safety, regulatory compliance, operational efficiency, crew preparedness, and deliver an exceptional customer service aligned with Air Arabia's standards and brand promise.

Key Responsibilities

• Supervise daily activities of G9 cabin crew ensuring safety, on-time performance, and adherence to aviation regulations.
• Ensure compliance with GCAA regulations and keep the operational procedures updated accordingly.
• Coordinate with Quality and Safety teams to maintain and revise Cabin Crew Operations Manuals.
• Implement operational changes based on regulatory updates and ensure crew are fully briefed and trained on safety and emergency protocols.
• Maintain all necessary records and documentation for compliance audits and internal reviews.
• Monitor crew performance, attendance, conduct interventions for underperformance or absences.
• Coordinate with Operations Control Center (OCC) on crew deployment, schedule management, and recovery from disruptions.
• Track crew readiness, attendance, fatigue, documentation, ensuring continuous preparedness.
• Lead the cabin crew performance management system incorporating KPIs, benchmarks, and regular individual feedback.
• Assist the Head of Central Cabin Crew Operations by analyzing performance data to identify gaps, best practices, and corrective measures.
• Ensure consistent application of Air Arabia's service, grooming, and onboard professionalism standards across operations.
• Lead initiatives to enhance onboard customer service experience together with the Customer Experience team.
• Drive continuous improvements in operational efficiency, service quality, and consistency among cabin crews.
• Manage and develop Duty Coordinators and Crew Supervisors to ensure smooth day-to-day cabin crew operations.
• Collaborate with other hubs to share best practices and elevate overall standards.
• Oversee crew welfare initiatives while maintaining operational and performance standards.
• Manage leave requests aligned with manpower and operational priorities.
• Develop and implement crew engagement and recognition programs to bolster morale and accountability.
• Prepare and present regular and ad-hoc performance reports including analysis, recommendations, and proposed improvements to management.

Qualifications and Experience

• Bachelor's degree in Aviation Management, Business Administration, Hospitality Management, or related fields is preferred.
• Possession of a Cabin Crew license/certification or prior experience as cabin crew is advantageous.
• Minimum ten years of experience managing cabin crew operations, with a proven record leading culturally diverse teams.
• Strong understanding of aviation regulations, fatigue management, rostering, crew legality, and operational control.
• Previous experience in supervisory or senior purser roles with demonstrated performance management skills.
• Ability to operate effectively within a fast-paced, around-the-clock airline environment.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) for reporting and data analysis.
• Strong data interpretation skills aiding operational decisions.
• Good judgment in operational disruption management and solid knowledge of human resources and disciplinary procedures.
• Excellent communication, coordination, and stakeholder management abilities.