Business Operations Manager

About the Team

Join Cisco's Failure Analysis & Prevention team within the Technology and Quality organization. This team is essential for upholding exceptional product and customer quality by delivering reliable solutions and infrastructure that focus on quality, reliability, and innovation in manufacturing technology, testing, component engineering, New Product Introduction (NPI), and quality management.

Your Role

As a Business Operations Manager, you will be a proactive problem solver dedicated to continuous product and process enhancements. You will thrive in a dynamic environment, quickly assimilate new information, and efficiently leverage resources to investigate and resolve complex challenges.

Key Responsibilities

• Make decisions that influence the efficiency, quality, and effectiveness of your function or client group, potentially driving significant business or process improvements.
• Lead medium to large-scale projects carrying moderate to high risk, coordinating cross-functional teams, managing multiple interdependencies, and delivering solutions that may affect various applications.
• Address intricate problems by identifying viable and often innovative solutions using analytical skills and sound judgment to recommend appropriate strategies.
• Facilitate process improvements and project management activities.
• Define project scope, plan, schedules, and success metrics for complex projects while applying relevant standards such as delivery processes, responsibilities, and compliance norms.
• Identify potential risks impacting project success and formulate mitigation strategies.
• Oversee project delivery, scope, and budgeting for complex initiatives with minimal supervision and guide team members through mentorship.
• Build partnerships with stakeholders to secure support, align objectives, and ensure successful delivery of outcomes, end products, or solutions.
• Drive organizational change by assessing project impacts, fostering awareness and support, and contributing to training development.
• Assess project results against established success criteria and enhance processes and resources to boost productivity and quality.

Minimum Qualifications

• Bachelor's degree with at least 10 years of relevant experience in project or program management.
• Alternatively, a Master's degree with a minimum of 7 years of pertinent experience.
• Proven experience leading and managing cross-functional teams and collaborating with external vendors.
• Strong communication, negotiation, and conflict-resolution capabilities to effectively manage diverse stakeholder expectations.
• Demonstrated expertise in defining program scopes, managing budgets, and efficiently allocating resources across various projects.
• Ability to train and set a leadership example for new team members.

Preferred Qualifications

• Project or program management certification at the Master's level.
• Industry experience in semiconductor or manufacturing sectors.
• Excellent communication, organizational, presentation, and analytical skills.
• Experience working in challenging environments with cross-functional teams.

Why Work at Cisco?

Cisco drives innovation for over 40 years by connecting and protecting organizations in the evolving era of AI and beyond. Our technology delivers unparalleled security, visibility, and insights across the digital landscape. Working at Cisco gives you the opportunity to collaborate globally with passionate experts and contribute to solutions with far-reaching impacts. Join us to explore limitless growth and make a meaningful difference.