Billing and Reimbursement Customer Service Representative

About Clarity Clinic, PLLCClarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like. At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department. Location: Remote (Note: Candidates must be based in the state of Illinois) In this role, you will: Ensure that patients are treated with the highest level of confidentiality and professionalismMaintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and supportAssists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as neededManage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiriesResponsible for Self-Pay AR and management of accounts with credit cards on fileCollects patient payments and assists in posting payments as it relates to our collection processesResponsible for reviewing, identifying, and sending qualified accounts to collectionsIdentify patient and insurance credits/refundsCreate and manage patient payment plansManage and run weekly statement filesResponsible for return mailHandle mailing secondary claims to insurance companies, attaching copies of primary EOBHandle mailing collection letters to both insurance and patient as instructed by collection staffWork various tasks assigned as neededMaintain the strictest confidentiality according to the guidelines of company policiesStay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSAAttend meetings as requiredParticipate in development and training activities as required by managementAdapt to change in positive and professional mannerMinimum Requirements: BS/BA degree preferred or two years of medical billing and customer service experience is preferredHeavy focus on high volume phone calls and emailsBilingual is a plusWe celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages.Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process.More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html