Back Office Executive

Overview

B N Engineering seeks a proactive and detail-focused Back Office Executive to oversee administrative duties, deliver high-quality customer support, and assist in inside sales efforts. The candidate must demonstrate excellent communication skills, fundamental computer proficiency, and an aptitude for nurturing positive client relationships.

Key Duties

• Manage day-to-day back office operations while ensuring accurate record-keeping.
• Attend to customer queries through telephone, email, and WhatsApp channels.
• Engage with current and potential customers to discuss products and services.
• Assist the inside sales team by generating leads and supporting sales targets.
• Prepare sales documents including quotations and invoices.
• Coordinate with internal departments to facilitate timely order processing and maintain customer satisfaction.
• Update and maintain customer information within CRM systems.
• Address customer complaints diligently and escalate complex issues as necessary.
• Compile regular reports daily, weekly, and monthly regarding operations and sales.

Candidate Requirements

• Strong oral and written communication capabilities.
• Excellent customer service skills with a focus on relationship management.
• Basic proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Ability to multitask effectively in a dynamic work environment.
• Well-developed organizational and time management abilities.
• A positive mindset coupled with eagerness to learn.

Educational and Experience Qualifications

• Graduation in any field is preferred.
• Experience range: 0 to 3 years in back office roles, customer support, telecalling, or inside sales.
• Fresh graduates with strong communication skills are encouraged to apply.
• Experience using CRM platforms and knowledge of sales procedures are advantageous.

Compensation and Perks

• Salary range between 12,000 and 18,000 INR monthly, dependent on experience and company standards.
• Performance-based incentives.
• Opportunity for career advancement.
• Access to training and skill enhancement programs.
• Supportive workplace environment fostering growth.