Associate

About Strada

Strada is a global people, payroll, and technology organization that helps companies manage international workforces more effectively. With operations across 180+ countries, it delivers cloud-enabled, people-focused solutions that support business growth and help employees perform well.

This role offers the chance to contribute to meaningful work across multiple industries and geographies while developing your career in a fast-moving environment.

Role Overview

The Associate will support payroll-related operations, handle client queries, maintain service quality, and ensure processes are completed accurately and on schedule. The role requires strong attention to detail, good communication, and the ability to work with sensitive information in line with security and compliance standards.

Key Responsibilities

• Support payroll delivery, where applicable, in line with agreed processing calendars and performance targets.
• Use payroll knowledge to respond to client questions and issues while applying country-specific rules and legislation.
• Maintain data accurately and within required timelines, where applicable.
• Respond to tickets and calls within SLA timelines and with a high standard of service.
• Follow detailed working instructions, identify any missing or inconsistent information, and help improve the documentation when needed.
• Work confidently with the systems and tools required for the role.
• Complete SOC controls on time and ensure the supporting evidence is in place.
• Log system defects and issues correctly, with complete details and evidence so the relevant teams can investigate.
• Escalate any deviations from the agreed service scope to the Service Manager.
• Handle sensitive and confidential information appropriately.
• Meet all learning and training objectives assigned to the role.
• Record time accurately and within deadlines.
• Follow Strada security standards at all times.
• Participate in team discussions and raise concerns promptly with the Service Manager.
• Stay current with HR announcements and internal communications.
• Build effective working relationships across business areas as needed.
• Provide timely and accurate updates to internal stakeholders when required.
• Contribute to projects and other assigned activities as needed.

Required Skills and Experience

• Working knowledge of MS Office tools, including Excel, Word, and PowerPoint.
• Ability to operate in a global, fast-paced environment with flexibility.
• Strong attention to detail.
• Clear written and verbal communication skills.
• Self-driven mindset and willingness to learn.
• Understanding of HRIS systems.

Education and Experience

• High school diploma or an equivalent qualification.
• 1 to 2 years of relevant experience in payroll administration or Health & Welfare/Benefits within HR consulting, HR outsourcing, or another corporate setting.
• Experience handling HR and payroll data is preferred.

Benefits

Strada offers a broad benefits package designed to support health, wellbeing, finances, and long-term growth. This includes health coverage, wellbeing programs, paid leave such as vacation, sick leave, and parental leave, retirement plans, learning opportunities, and more.

Additional Information

All offers are conditional on the successful completion of background checks, where allowed by law and relevant to the role. Depending on the position and location, checks may include identity, education, and employment verification; in some cases, criminal history checks, global watchlist screening, credit reports, and/or drug testing. Applicants will be told which checks apply during recruitment.

Strada is committed to building a diverse, equitable, and inclusive workplace where people are respected and supported. The company is an equal opportunity employer and does not discriminate on the basis of legally protected characteristics. Reasonable accommodations for disabilities and religious practices are available on request through the recruiter.

To be eligible, candidates must already have current and future authorization to work in the country of employment, without requiring visa sponsorship from Strada.

This role may have responsibilities assigned or reassigned at management’s discretion, including to subsidiaries, partners, or future purchasers of the business.

Strada also highlights its competitive total rewards package, continuing education and training, and growth opportunities within a global organization.

Company Values

• Anticipate customer needs and stay ahead of changing demands.
• Take ownership of outcomes and ensure work is completed properly.
• Work smarter and drive change efficiently.
• Collaborate to solve problems and support one another.
• Care deeply about the quality and impact of the work delivered.