Assistant Manager - In Room Dining (IRD)

About the Company

The Raffles Hotel Jeddah, situated near the residential tower, blends expert service with world-class luxury to offer a refined experience. The property upholds the esteemed Raffles brand standards, providing guests with a charming and elegant stay in Jeddah.

Job Overview

The Assistant In-Room Dining Manager is responsible for overseeing all aspects of the in-room dining service to ensure guests enjoy a seamless and satisfying experience. This includes supervising order taking, food and beverage delivery, and menu presentations.

Key Duties and Responsibilities

• Engage warmly and professionally with guests and staff, fostering a welcoming atmosphere.
• Adhere strictly to company standards and safety regulations to maintain efficient hotel operations.
• Serve as the communication link among servers, guests, and kitchen personnel.
• Manage and support daily operations across all shifts, including cleaning tasks following corporate SOPs and replenishing supplies.
• Supervise guest seating arrangements and ensure correct service distribution.
• Oversee shift staffing and ensure proper setup of table dressing areas.
• Ensure high-quality tabletop presentation during meal service.
• Maintain active floor presence by interacting and greeting guests throughout the shift.
• Develop shift schedules aligned with hotel occupancy and special events.
• Address and resolve guest feedback effectively to enhance satisfaction.
• Attain comprehensive menu knowledge for accurate descriptions and recommendations.
• Provide assistance in other Food & Beverage outlets as necessary.
• Maintain inventory of equipment, linens, and other essential supplies.
• Manage POS systems, monitoring guest checks and generating hotel reports.
• Assume additional duties in the absence of the Restaurant Manager.
• Perform any other responsibilities as assigned.

Qualifications and Skills

• Proven customer service excellence.
• Prior experience in an Assistant Food & Beverage Manager or supervisory capacity, preferably within a 5-star or luxury hotel setting.
• Strong written and spoken English communication skills.
• Proficiency in Microsoft Word and Excel.
• Outstanding organizational, interpersonal, and administrative abilities with a keen attention to detail.
• Knowledgeable about food and beverage preparation methods, health and safety regulations, and liquor laws.

Additional Information

As part of the Raffles team, employees are expected to embody the brand’s ethos and deliver exceptional service consistent with the Heartiest service culture.