Assistant Branch Manager (1-year contract)

About Singapore Pools

Singapore Pools (Pte) Ltd, established by the Singapore government on 23 May 1968, aims to provide secure and trusted betting options to deter illegal gambling activities. Operating as a non-profit entity, it channels contributions to the Tote Board to support social services, community development, sports, arts, education, and health sectors. Since 2004, over $5 billion has been allocated to the Tote Board, and annually, Singapore Pools contributes roughly $2 billion to the government through taxes and duties. The company maintains a commitment to responsible gaming, achieving the highest certification (Level 4) under the World Lottery Association’s Responsible Gaming Framework since 2012. Moreover, staff regularly participate in volunteer activities benefiting disadvantaged children, at-risk youth, underprivileged families, the elderly, and environmental conservation efforts.

Job Purpose

Reporting to the Branch Manager, the Assistant Branch Manager will aid with daily branch operations including staff oversight, deployment coordination, outlet management, and cash reconciliation.

Key Responsibilities

• Address public feedback and employee concerns while supervising staff performance and allocation at the branch.
• Maintain high standards of customer service within the branch.
• Conduct cash reconciliation aligned with sales, oversee staff attendance, process overtime claims, incentive payments, relief counters, and manage stock.
• Provide insightful feedback to headquarters regarding local developments, customer demographics, and betting behaviors.
• Oversee performance management of branch staff by establishing goals and monitoring progress.
• Identify repair needs and suggest improvements in collaboration with the Works and Services Executive (WSE).
• Coach and mentor team members through on-the-job training, supervision, and guidance to enhance their skills and efficiency.

Candidate Profile

• Holds a minimum diploma, ideally in Business or a related discipline.
• Has at least two years of retail management experience with supervisory capabilities.
• Experienced in cash handling and retail store management.
• Demonstrates strong customer service and interpersonal skills.
• Proficient with personal computers.
• Capable of working shift hours.

Benefits

• Comprehensive total rewards package.
• Health and wellness benefits.
• Opportunities for continuous learning and skill development.
• Engagement in volunteerism and community programs.

Additional Information

Only candidates shortlisted will be contacted for subsequent recruitment discussions.