Admission Counsellor

About the Role

We are seeking an Admission Counsellor for a UPSC Coaching Institute to guide prospective students through course options and enrollment. The ideal candidate will be adept in communication, data management, and use of technology to enhance operational efficiency.

Key Responsibilities

• Engage with students and parents to explain UPSC course offerings and tailor advice to individual needs.
• Handle inquiries received across various channels including phone, WhatsApp, website, and social media platforms.
• Maintain and update lead and follow-up data using Excel and CRM tools.
• Utilize AI-based tools to facilitate message drafting, follow-ups, reporting, and organizational tasks.
• Perform consistent follow-ups to convert interested candidates into enrolled students.
• Assist new admissions with processes such as payment, registration, and course onboarding.
• Prepare and submit detailed daily and weekly reports on inquiries and admissions status.

Candidate Requirements

• Excellent verbal and written communication skills in both Hindi and English.
• Experience in educational counselling, admissions, or telesales settings.
• Strong proficiency with Microsoft Excel and Google Sheets for managing student databases.
• Familiarity with CRM software and effective lead management techniques.
• Knowledge of using AI tools, notably ChatGPT, for communication and data organization.
• Competence in handling communications via WhatsApp, email, and phone.
• Ability to assess student requirements and recommend appropriate courses accordingly.
• Skills in objection handling and admission conversion strategies.
• Basic knowledge of social media platforms and management of digital leads.
• Committed to maintaining confidentiality regarding student information.
• Strong organizational capabilities and attention to detail.

Preferred Qualification

Candidates with a graduation degree and prior experience in education counselling or admissions are preferred. Comfort with technology, databases, CRM systems, and AI tools will be considered an advantage.

Compensation

The monthly salary ranges from ₹20,000 to ₹25,000.