Admission Counsellor

Role Overview

The candidate will be responsible for managing student inquiries through various channels including calls, WhatsApp, emails, and face-to-face interactions. They will provide comprehensive guidance on foreign language courses available, helping students understand batch timings and expected learning outcomes.

Key Responsibilities

• Convert prospective leads into confirmed admissions by engaging in effective communication and timely follow-ups.
• Maintain accurate and up-to-date records of student information and lead statuses within the CRM system.
• Coordinate demo sessions by scheduling and liaising between students and trainers.
• Assist learners in selecting appropriate language programs aligned with their career paths or overseas study plans.
• Ensure consistent daily follow-ups to keep leads engaged and facilitate prompt closure of admissions.
• Compose and send professional admission-related emails to potential students.
• Deliver outstanding support both before and after admission to maximize the student experience.
• Work closely with the marketing team to plan lead acquisition and promotional initiatives.
• Meet monthly admission and revenue goals as set by management.
• Suggest improvements to processes for enhanced student involvement and operational efficiency.

Required Qualifications and Skills

• Experience ranging from six months to one year in B2C sales, counselling, or educational admission roles.
• Excellent oral and written communication capabilities.
• Strong skills in presentation, negotiation, and closing sales effectively.
• Familiarity with client relationship management and CRM software usage.
• Competency in drafting professional emails and managing email communications.
• Possession of a bachelor's degree in business, marketing, education, or an allied discipline.
• Self-driven with a target-oriented mindset, capable of working independently and collaboratively within teams.