Account Manager - AI Solutions

Overview

We are seeking an energetic and results-oriented Account Manager to cultivate and expand strategic client partnerships while accelerating revenue growth in AI and technology offerings. This position encompasses overseeing the complete client journey—from spotting new business prospects and crafting account tactics to coordinating solution deployment and sustaining ongoing client satisfaction.

Key Responsibilities

• Design and execute strategic account plans that align with both customer objectives and company goals to foster enduring partnership expansion.
• Establish and maintain solid relationships with designated key and emerging clients, understanding key stakeholders including sponsors, decision-makers, and project managers within their organizations.
• Develop and implement effective sales strategies aimed at achieving sales targets and expanding revenue streams.
• Lead and manage sales operations ensuring alignment with strategic priorities and provide regular performance updates to senior leadership.
• Lead cross-functional teams across departments to ensure smooth coordination throughout pre-sales to post-sale delivery phases.
• Collaborate with Pre-Sales and Marketing teams to follow up on high-value opportunities, ensuring timely responses to client needs, proposals, presentations, and submissions.
• Formulate pricing strategies to maximize profit margins while maintaining market competitiveness and oversee cost management of sales activities.
• Gather and analyze market intelligence to refine sales approaches and identify upcoming trends affecting client relations.
• Serve as the voice of the client internally by collecting commercial insights and swiftly addressing client feedback or complaints.
• Monitor account financials to ensure profitability and budget compliance, coordinating closely with Service, Project Delivery, and Finance teams to guarantee timely delivery and invoicing.
• Represent the organization through presentations and participation at industry events and networking functions.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, or a related discipline is required.
• Minimum of 3 years’ experience in sales, account management, or business development, ideally in B2B SaaS or AI sectors.
• Demonstrated success in achieving sales targets and managing strategic accounts involving senior executives.
• Solid background in IT solutions and generative AI technologies.

Technical Skills

• Proficient with CRM platforms such as Salesforce and other sales management applications.
• Advanced knowledge of MS Office (Word, Excel, PowerPoint), Google collaboration tools, and project management software (e.g., ClickUp).
• Familiarity with digital marketing systems and analytics tools is beneficial.
• Understanding of AI chatbot and callbot technologies is preferred.

Personal Attributes

• A strong sense of ownership with a proactive, self-driven approach.
• Attentive to details and capable of logical planning and execution.
• Effective team collaborator, persuasive communicator with excellent negotiation skills, public speaking abilities, and professional telephony and email etiquette.
• Integrity and responsibility are critical qualities.