Account Manager

About Vistar Media

Vistar Media is a global leader in out-of-home (OOH) advertising technology, operating the world's largest digital out-of-home (DOOH) advertising marketplace. Our technology simplifies the process of buying and selling OOH media, empowering marketers worldwide to harness OOH's unique capability to engage and inspire audiences. In January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions, blending DOOH expertise with T-Mobile’s data insights and omnichannel reach to transform out-of-home advertising.

Role Overview

We are expanding our APAC Client Success team by recruiting an experienced Account Manager to serve top-tier clients in a dynamic growing market. This position requires strong client partnership skills, deep knowledge of the digital advertising ecosystem, fluency in programmatic advertising and real-time bidding (RTB), and a high capacity to handle fast-paced startup environments. The successful candidate will report directly to the Senior Director of Client Success APAC and collaborate closely across Sales, Supply, Analytics, and Product teams to ensure campaign success on managed and self-service platforms.

Key Responsibilities

• Oversee demand clients on Vistar’s platform, managing both managed services and self-service buying experiences.
• Master the Vistar Media platform’s core product suite and effectively convey its value to meet client objectives.
• Prepare responses to request-for-proposals (RFPs) and devise detailed media plans for current and prospective clients.
• Collaborate with Sales to sustain and enhance client relationships, set campaign goals, manage assets, and deliverables ensuring outcomes meet expectations.
• Support training and onboarding of self-service clients to boost platform utilization and enhance campaign performance.
• Engage directly with agencies, brand teams, demand-side platforms (DSPs), internal departments, and external vendors as needed.
• Drive upselling and contract renewals by introducing innovative strategies focused on customer retention and business growth.
• Work cross-functionally to resolve technical challenges, improve product features, and optimize the user experience.
• Produce quarterly business reviews (QBRs) and client-facing reports offering actionable insights and recommendations.

Candidate Profile

• Holds a bachelor’s degree.
• Brings 4-6 years of experience in client success within the media or advertising sectors.
• Demonstrates familiarity with the programmatic advertising landscape including RTB, DSPs, SSPs, and data management platforms (DMPs).
• Understands ad technology, media buying/planning, ad operations, trafficking, and analytics comprehensively.
• Skilled in working with advertising platforms, ad verification tools, and measurement services such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Lifesight, Pure Profile, Circana, and OnDevice.

Personal Qualities

• Enthusiastic about cultivating strong client partnerships.
• Outstanding time management abilities and capable of handling multiple projects and stakeholders effectively.
• Adapts well to fast-moving work environments.
• Possesses a positive mindset and genuine passion for their work.

Benefits and Perks

• An annual lifestyle allowance of $350 USD.
• 25 days paid annual leave per year.
• A lively, flexible startup culture.
• Entertainment budgets for company-wide and team activities, both virtual and in-person.
• Participation in sponsored volunteer events and the "Vistar Gives Back" program.
• Supportive colleagues fostering a learning and collaborative environment.