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About the Role

Portico prides itself on fostering a unique company culture that values dedication, hard work, and employee growth, while ensuring that the workplace is enjoyable and engaging. We are an inclusive family that respects diversity and is committed to providing equal opportunities for everyone to develop and advance in their careers.

We are currently searching for an outstanding Front of House Welcome Host to represent a prestigious Central London building as the initial point of contact for clients, visitors, and stakeholders. This prominent role demands a high degree of professionalism, attention to detail, and exceptional customer service skills.

Key Responsibilities

Offer a warm, professional, and tailored greeting to all visitors and clients.
Serve as the business's public face, leaving a positive and memorable first impression.
Oversee the front-of-house and reception operations to ensure top-quality service.
Guarantee a smooth and welcoming experience upon guests' arrivals and departures.
Develop and nurture strong relationships with clients, visitors, and internal teams.
Anticipate and proactively address guest needs with a solution-oriented mindset.
Assist client teams and service partners to ensure daily operational efficiency.
Keep reception and client-facing areas impeccably presented.
Respond to enquiries professionally and communicate promptly and clearly.
Maintain compliance with health, safety, and security protocols at all time.
Continuously seek ways to improve the guest experience and uphold a culture of excellence.

Working Hours & Salary

The position requires a commitment of 40 hours per week, working from 8am to 5pm with one-hour lunch breaks. The annual salary offered is £36,000.

Qualifications & Experience

Ideal candidates are hospitality professionals with experience in luxury environments such as boutique hotels, private members' clubs, premium corporate receptions, aviation, or other high-end customer service sectors. They must have a sincere passion for providing outstanding customer service and world-class guest experiences.

Essential qualifications include:

Previous background in luxury hospitality or similar premium customer-facing roles.
Exceptional personal presentation and professional comportment.
Excellent communication and interpersonal skills.
Strong ability to foster meaningful relationships with clients and stakeholders.
Organizational skills matched with great attention to detail.
Comfort working calmly and proactively in dynamic environments.
Initiative-taking capacity and foresight to predict guest requirements.
A positive, collaborative spirit with a dedication to service excellence.

Additional Benefits

Generous holiday allowance.
Contributions to pension schemes.
Life insurance coverage.
Enhanced annual leave entitlements.
Referral bonus programme for recommending friends.
Employee thank you voucher scheme.
Access to a 24-hour employee support helpline offering counseling and information services.
Entry to Choices discount platform featuring savings on retail, hotels, cinemas, and more.
Opportunities to develop through Portico's Training Academy.

Welcome Host

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