Territory Service Representative - Operations at Blue Dart

About Blue Dart

Blue Dart Express Limited is a prominent courier and integrated air express package distribution company in South Asia, known for dependable and timely deliveries across 55,000+ Indian locations and internationally. Established in 1983 and part of the DHL Group, Blue Dart offers innovative logistics solutions with a strong global network. It holds recognized certifications as a top workplace and focuses on employee empowerment, safety, and service excellence.

Position Overview

The Territory Service Representative (TSR) - Operations plays a crucial role in managing pickups and deliveries in an assigned region, ensuring timely execution while providing excellent customer service and upholding the Blue Dart brand standards.

Key Responsibilities

• Conduct punctual pickup and delivery of parcels within assigned routes, ensuring strict adherence to service timelines.
• Verify shipment details accurately to prevent errors during pickups and deliveries, and safeguard shipments against damage or loss.
• Interact professionally with customers, addressing basic queries and escalating more complex issues when necessary.
• Collect and manage Cash on Delivery (COD) payments accurately and ensure timely remittance according to procedures.
• Obtain customer acknowledgments and proof of delivery documentation diligently.
• Consistently scan shipments and update statuses in real-time using handheld devices or approved platforms.
• Comply with all operational protocols, safety regulations, and company policies throughout daily activities.
• Maintain vehicle condition and statutory documents, report maintenance needs promptly, and adhere to road safety guidelines.
• Display proper grooming, wear uniforms, and exemplify professionalism and workplace discipline at all times.
• Collaborate effectively with shift leaders and branch teams to support operational goals and handle peak periods.

Qualifications and Experience

• Minimum educational qualification is completion of 10th standard; higher education is advantageous.
• Suitable for freshers or candidates with up to 2 years experience in courier, logistics, distribution, retail delivery, or related fieldwork.

Eligibility Criteria

• Applicants must be at least 18 years old.
• Possession of a valid two-wheeler or four-wheeler driver's license is mandatory.
• Ownership of a personal two-wheeler is required where role demands use of own vehicle.
• Physical fitness for field operations and willingness to work shifts, weekends, and holidays as per business needs.

Skills and Attributes

• Operational experience in pickup and delivery logistics.
• Competency in handling shipments safely and collecting cash-based payments (COD).
• Proficiency with handheld scanners and basic computer/mobile applications.
• Basic English literacy for reading and comprehension.
• Strong customer service focus, integrity, reliability, safety awareness, teamwork, discipline, accountability, positive attitude, punctuality, and professional conduct.

Performance Measures

• Timely pickups and deliveries with adherence to routes and schedules.
• First attempt delivery success and accurate shipment handling.
• Precise COD collection and documentation with zero errors.
• Compliance with safety rules, SOPs, and uniform standards.
• Efficient use of scanning devices and route planning to maximize productivity.

Why Join Blue Dart?

• Recognized as a Great Place to Work® with a people-first, inclusive culture.
• Competitive salary with rewards linked to performance.
• Opportunities for continuous learning, coaching, and global career advancement.
• Comprehensive medical benefits, financial wellness support, and generous leave policies.
• A diverse environment promoting innovation and employee voice.
• Access to a global logistics network spanning over 220 countries and territories.
• Work with India’s most trusted and awarded logistics brand committed to integrity and safety.

Additional Information

Blue Dart recruits strictly on merit and is committed to diversity, equity, inclusion, and belonging. The company does not charge any fees during recruitment or onboarding. Any fraudulent requests for money should be reported. Verification is available via official company communication channels.