Territory Manager - Personal Loan (DSA)

Overview

The position of Territory Manager – Personal Loan (DSA) entails overseeing and managing Direct Selling Agent (DSA) partnerships across multiple locations nationwide to drive acquisition of personal loan business. This role involves ensuring the quality of the loan portfolio by reducing delinquencies and application rejections, while maintaining excellent customer service benchmarks within the Retail Banking segment.

Key Responsibilities

• Source and maintain DSA channels to generate personal loan business from the market.
• Strive to maintain portfolio quality by minimizing delinquencies and rejections.
• Stay updated with retail asset products, operational processes, and relevant market trends.
• Proactively identify market changes and cultivate new channels to expand business coverage.
• Ensure superior customer service delivery via effective channel management.
• Suggest enhancements to processes and policies to boost operational efficiency and customer satisfaction.
• Work collaboratively with internal teams to align with organizational objectives and service standards.

Qualifications and Experience

• Any graduate degree is required.
• At least 3 years of experience in the Banking, Financial Services and Insurance (BFSI) sector.

Skills and Competencies

• In-depth understanding of retail asset products and DSA channel operations.
• Adept at recognizing and adapting to evolving market trends.
• Strong stakeholder management and customer service focus.
• Leadership ability to coach and mentor senior team members.
• Dedication to customer-centric thinking, innovation, regulatory compliance, and integrity.
• Ability to promote a digitally advanced and automated service environment.
• Expertise in talent acquisition and retention to support business expansion.