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Job Overview

We are seeking a dedicated Telecalling Executive to join our healthcare clinic team. The candidate should be proficient in English, Hindi, and Marathi and possess a minimum of two years experience in telecalling or customer communication. The main duties include managing patient inquiries, following up on leads, scheduling appointments, and maintaining comprehensive records.

Key Responsibilities

Make between 30 to 40 calls daily to potential and existing patients.
Conduct follow-ups regarding appointments and treatments efficiently.
Address patient questions and concerns via WhatsApp and telephone conversations.
Regularly update call logs, patient files, and lead information.
Work collaboratively with clinic personnel to arrange appointment timings.
Ensure consistent patient engagement and timely follow-ups.
Maintain accuracy in spreadsheets and CRM data entries.
Develop and nurture positive relationships with patients while offering professional assistance.

Requirements

At least two years of experience in telecalling, customer service, or patient management roles.
Fluency in English, Hindi, and Marathi is essential.
Excellent communication and people skills.
Comfortable managing telephonic patient interactions and follow-ups.
Proficient in MS Excel, Google Sheets, and data handling tools.
Ability to work independently and achieve daily call quotas.

Working Hours and Location

This position is based onsite at Wakad, Pune, with working hours from Monday to Saturday, 10:00 AM to 6:00 PM.

Benefits

Attractive salary ranging from ₹15,000 to ₹20,000 per month.
Bonuses and incentives linked to performance.
Opportunities for advancement within the healthcare sector.
Supportive and professional working environment.

Telecalling Executive

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