Technical Writer

About the Role

We are hiring a Technical Writer to develop and keep up-to-date clear, well-organized product documentation for a SaaS platform. The role involves turning product knowledge into content for customers and internal teams while collaborating closely with Product, Engineering, Customer Success, Support, and Implementation stakeholders.

What You’ll Do

• Draft and update product manuals, user guides, FAQs, and help-center articles.
• Write release notes for new functionality, product improvements, and production launches.
• Keep track of minor changes and fixes through accurate change logs.
• Capture product processes, configuration steps, admin tasks, and user flows in a structured way.
• Coordinate with Product, Engineering, QA, Customer Success, and Support teams to collect correct information.
• Refine existing documentation to make it easier to read, more consistent, and more useful.
• Arrange content within a scalable wiki or help-center framework.
• Ensure documentation stays aligned with each product release.
• Create documentation that is cleanly structured and suitable for AI or help-bot experiences as well.

Skills and Experience Needed

• Excellent written communication skills and the ability to explain complex ideas in simple terms.
• Background in technical writing, product documentation, or SaaS documentation.
• Ability to understand product workflows, UI behavior, and configuration details.
• Experience producing user guides, release notes, FAQs, and knowledge-base content.
• Strong focus on accuracy, consistency, and detail.
• Comfort working with cross-functional teams and gathering information independently.
• Familiarity with documentation tools such as Confluence, Notion, GitBook, Zendesk Guide, Freshdesk, or similar systems.

Eligibility

This opportunity is open to graduates from any discipline.

About Info Edge

Info Edge aims to build world-class platforms that improve lives through continuous innovation. Its products and services are designed around customer needs, with a focus on delivering strong value through enhanced internet and platform-based offerings. The company invests continuously across its businesses, especially in advanced technology, machine learning, and artificial intelligence, to strengthen predictive capabilities around customer behavior and improve systems. Cross-functional teams work together to solve problems, innovate, and build solutions that empower customers. People are considered the company’s key competitive strength, and the organization continues to focus on attracting and retaining top talent.