কাজের বিবরণ

About the Role

Our partner company in Ireland is seeking a Technical Support Specialist to join their fast-growing team focusing on cutting-edge business messaging technologies. This fully remote position involves providing expert technical assistance, solving complex API-related problems, and collaborating across departments to ensure exceptional client support and smooth integration experiences. The role offers extensive exposure to modern communication platforms, web development fundamentals, and a global B2B ecosystem.

Key Responsibilities

Deliver technical support via tickets, chat, email, and virtual meetings ensuring excellent customer service.
Diagnose and address issues involving APIs, platform integrations, and messaging functionalities.
Work alongside second-level support to identify root causes and develop effective fixes.
Assist customers and partners by guiding them through platform features, onboarding procedures, and best practices within the messaging ecosystem.
Coordinate closely with internal commercial and onboarding teams to guarantee a seamless client experience and successful implementation projects.
Engage with external platform contacts to escalate and handle advanced technical challenges.
Document support cases, solutions, and recurring problems accurately to improve support processes.
Identify opportunities and contribute to enhancements in support quality and customer satisfaction.

Candidate Requirements

3 to 4 years of professional experience in technical or customer support roles.
A Bachelor’s degree in Computer Science, IT, Engineering, or related disciplines.
Strong knowledge of web technologies including HTML, JavaScript, CSS, and APIs.
Hands-on experience with REST APIs and Webhooks.
Familiarity with helpdesk or ticketing systems and core technical principles.
Professional command of English (C1 or higher) along with proficiency in at least one other language.
Excellent analytical and troubleshooting abilities.
Strong interpersonal and communication skills displaying empathy and active listening.
Ability to manage multiple priorities effectively in fast-paced settings without compromising detail orientation.
Motivation to develop advanced technical support expertise.

Preferred Qualifications

Experience working with WhatsApp Business API or Meta Graph API.
Programming skills in SQL, JavaScript, Python, React, or related technologies.
Knowledge of monitoring tools such as Grafana.
Prior experience in team leadership or people management.
Additional language abilities beyond English.

Benefits

Fully remote, contract-based role with the flexibility to work from any location.
Competitive annual salary between €20,000 and €30,000, depending on skills and background.
Opportunity to engage in an innovative and rapidly evolving business messaging sector.
Collaborate with expert professionals in a diverse and international environment.
Ongoing opportunities for training and exposure to the latest communication technologies.
Work within a dynamic and entrepreneurial culture granting considerable autonomy and responsibility.
A supportive setting encouraging growth and knowledge sharing.

Additional Information

This position is managed by a partner company, responsible for the recruitment process including interviews and assessments. The hiring decision is made internally by the partner team. Personal data processing complies with applicable data protection regulations including GDPR, with candidates' rights to access and modify their data respected. Artificial intelligence tools may assist in application screening, though all final hiring decisions are made by human recruiters.

Technical Support Specialist